Customer Relationship assistant

Elis; Wakefield; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

29 Days Holiday

Employee Assistance Programme

Job summary

Elis UK is looking for a proactive customer operations coordinator in Wakefield to manage a portfolio of customers for contract administration, handle an internal service inbox, and respond to inquiries. You will run and interpret KPI data, building insights in Excel and Power BI to support the team.

You will upload information to customer portals, assist Key Account Managers with paperwork, work with local and regional teams, and contribute to continuous improvement initiatives while covering

Qualifications

• Excellent communication skills, both verbal and written.
• Strong working knowledge of Microsoft Office with advanced Excel.
• Customer-focused with a solution-oriented mindset.
• Good attention to detail and ability to interpret data for continuous improvement.

Responsibilities

• Manage a portfolio of customers for contract administration.
• Support an internal service inbox and respond to customer and internal inquiries.
• Handle customer complaints and contribute KPI information for Key Account Managers.
• Run and manipulate customer reports in Excel and Power BI.
• Upload information into customer portals and assist with contractual paperwork.
• Coordinate with local and regional management and other stakeholders.
• Support continuous improvement projects and cover other teams during leave.

Skills

Communication

Analytical thinking

Attention to detail

Customer focus

Tools

Power BI

Excel

Job description

Elis is an international leader in textile, hygiene and facility services, helping businesses across a wide range of industries to operate safely, sustainably and efficiently. With a presence in 29 countries and a team of around 52,000 people, we combine the scale and stability of an international organisation with the opportunity to build a rewarding and long-term career.

Our people are at the heart of everything we do. We believe in investing in our people, recognising their contribution and giving them the opportunity to develop, progress and build careers they can be proud of.

At Elis, you'll be part of a culture built on trust, respect and collaboration , where your ideas and contribution are valued. We want our people to have a voice, and our commitment to listening and acting on employee feedback was recognised when Elis UK won Best Employee Engagement Experience Initiative at the 2024 CIPD People Management Awards for our Employee Voice programme.

With opportunities across operations, engineering, logistics, sales and our head office support functions, there are many ways to develop your career with Elis.

The Opportunity

• Managing a portfolio of customers for contract management.
• Supporting on an internal service inbox and dealing with Customer and Internal enquiries.
• Dealing with customer complaints and completing KPI information for Key Account Managers.
• Running and manipulating customer reports within Excel and Power BI.
• Uploading Information into Customer Portals.
• Using simple KPI and KAPTA platforms for reporting.
• Co-ordination and support Key Account Managers with contractual paperwork in line with company processes.
• Working closely with key stakeholders including local and regional management teams.
• Participate in and support continuous improvement projects/workstreams.
• Supporting other teams on Annual Leave.

What We're Looking For

• Excellent communication skills both verbal and written.
• Excellent working knowledge of Microsoft Office, Including Advanced Excel Skills.
• Customer and solution focused.
• Good attention to detail and ability to evaluate data and interpret the information effectively to continuously improve the department/team.

What We Offer

29 Days Holiday

Employee Assistance Programme

We offer a competitive salary and the opportunity to work for a company that offers many development opportunities, has national structure to facilitate ambition and offer a friendly and supportive working environment.