Customer Relationship Advisor

ELIS; Acton; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

29 Days Holiday

Employee Assistance Programme

On-site Parking

Clear career progression within a mult

Ongoing training and development

Job summary

Elis UK is seeking a Customer Relationship Advisor to join our IC team at Acton site. In this role you will strengthen client relationships, support Account Managers and deliver exceptional service across direct communications with key customers.

You'll need strong communication, organisation and analytical skills, with proficiency in Microsoft Office and Microsoft Dynamics, and the ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Qualifications

• Strong customer service and relationship-building skills.
• Excellent verbal and written communication.
• Proficient in Microsoft Office and Microsoft Dynamics.
• Detail-oriented with strong analytical and organisational abilities.
• Ability to work independently, manage multiple priorities and meet deadlines.
• Experience in sales, service management or administration desirable.
• Previous people management experience advantageous.

Responsibilities

• Serve as the dedicated contact for complex or at-risk customers to strengthen partnerships.
• Manage direct communications (email, phone) from key customers.
• Collate and relay feedback from Drivers and On-Premise Delivery teams to Account Managers.
• Support account management with meeting prep, reporting and issue analysis.
• Prepare quotations (CARs), contracts, and ensure timely follow-up.
• Contribute to revenue by coordinating with Operations and Service teams.
• Analyse lost business and complaint data for trends and improvements.
• Provide accurate financial reporting and support business reviews with GM.
• Offer training and coaching to colleagues.
• Collaborate on projects driving service and process improvements.

Skills

Customer service

Relationship-building

Communication

Attention to detail

Analytical skills

Organisational skills

Independent work

Sales experience

Tools

Microsoft Excel

Microsoft Dynamics

Job description

• Acton
• Full-time
• Permanent

About Elis

Elis is an international leader in textile, hygiene and facility services, helping businesses across a wide range of industries to operate safely, sustainably and efficiently. With a presence in 29 countries and a team of around 52,000 people, we combine the scale and stability of an international organisation with the opportunity to build a rewarding and long-term career.

Our people are at the heart of everything we do.

We believe in investing in our people, recognising their contribution and giving them the opportunity to develop, progress and build careers they can be proud of.

At Elis, you'll be part of a culture built on trust, respect and collaboration, where your ideas and contribution are valued. We want our people to have a voice, and our commitment to listening and acting on employee feedback was recognised when Elis UK won Best Employee Engagement Experience Initiative at the 2024 CIPD People Management Awards for our Employee Voice programme.

With opportunities across operations, engineering, logistics, sales and our head office support functions, there are many ways to develop your career with Elis.

The Opportunity

We’re looking for a Customer Relationship Advisor to join our IC team at our Acton site to deliver exceptional customer service while supporting Account Managers and Customer Service Manager in strengthening client relationships and driving continuous improvement.

This is a varied, rewarding role ideal for someone with strong communication, organisation, and analytical skills.

• Serve as the dedicated point of contact for complex or at‑risk customers, helping rebuild and strengthen partnerships.
• Manage all direct communications (email, phone) from key customers efficiently and professionally.
• Collate and relay feedback from Drivers and On‑Premise Delivery teams to Account Managers.
• Support account management activity, including meeting preparation, reporting, and analysis of service issues and risks.
• Prepare quotations (CARs), contractual documentation, and ensure timely follow‑up of actions.
• Contribute to revenue generation activities by coordinating with Operations and Service teams and maintaining regular reporting.
• Analyse lost business and complaint data to identify service trends and improvement areas.
• Provide accurate financial reporting and contribute to business reviews with General Managers.
• Offer training, coaching and subject matter support to colleagues when required.
• Work collaboratively on projects that drive service and process improvements across the IC division.

What We’re Looking For

• Strong customer service and relationship‑building skills.
• Excellent communication skills (verbal and written).
• Highly proficient in Microsoft Office (especially Excel) and Microsoft Dynamics.
• Attention to detail with strong analytical and organisational abilities.
• Ability to work independently, manage multiple priorities and meet deadlines.
• Experience in sales, service management or administration is desirable.
• Previous people management experience is advantageous.

What We Offer

• 29 Days Holiday
• Employee Assistance Programme
• On‑site Parking
• Clear career progression within a multinational organisation
• 29 days holiday (including bank holidays)
• Ongoing training and development opportunities
• Be part of a company committed to sustainability and the circular economy
• A supportive team environment where your ideas and contributions matter