Supply Chain Customer Service Administrator

Elis; United Kingdom; On-site; GBP 21,000 - 27,000; Full time

Job summary

Elis, an international leader in textile, hygiene and facility services, invites applications for a Supply Chain Customer Service Administrator in Andover. You will work with suppliers, laundries and internal teams to process orders accurately and on time, handle queries and maintain ERP data.

The role rewards organisation, problem solving and collaboration, with exposure to KPI monitoring and continuous improvement. Benefit from a supportive, global team and structured development opportunities.

Qualifications

• Strong attention to detail and organisational skills.
• Good numerical skills with ability to analyse data.
• Confident written and verbal communication.
• Basic to intermediate Excel proficiency.
• Experience in administrative, supply chain, procurement, customer service, or operations roles.
• Experience using ERP systems (Microsoft Dynamics AX advantageous).
• Ability to prioritise workload and manage multiple tasks.

Responsibilities

• Processing and managing intercompany orders and supplier orders for direct delivery to laundries.
• Handling customer and supplier queries, ensuring issues are resolved efficiently and professionally.
• Processing order amendments and maintaining accurate order information within our ERP system.
• Investigating and resolving order and invoice discrepancies.
• Setting up and maintaining product codes and supplier master data.
• Supporting invoice approval and processing activities.
• Managing pricing updates and ensuring system information aligns with supplier price lists.
• Processing sample orders and supporting wider supply chain administration activities.
• Monitoring departmental KPIs and helping drive continuous improvement.
• Working collaboratively with colleagues across the business to support excellent service delivery.

Skills

Attention to detail

Numerical skills

Communication skills

Excel skills

ERP experience

Organisational skills

Prioritisation

Teamwork

Education

A-Level qualification or equivalent

Tools

Microsoft Dynamics AX

Job description

Supply Chain Customer Service Administrator

• UK
• Full-time
• Permanent

About Elis

Elis is an international leader in textile, hygiene and facility services, helping businesses across a wide range of industries to operate safely, sustainably and efficiently. With a presence in 29 countries and a team of around 52,000 people, we combine the scale and stability of an international organisation with the opportunity to build a rewarding and long-term career.

Our people are at the heart of everything we do. We believe in investing in our people, recognising their contribution and giving them the opportunity to develop, progress and build careers they can be proud of.

At Elis, you'll be part of a culture built on trust, respect and collaboration , where your ideas and contribution are valued. We want our people to have a voice, and our commitment to listening and acting on employee feedback was recognised when Elis UK won Best Employee Engagement Experience Initiative at the 2024 CIPD People Management Awards for our Employee Voice programme.

With opportunities across operations, engineering, logistics, sales and our head office support functions, there are many ways to develop your career with Elis.

The Opportunity

Supply Chain Customer Service Administrator

Location: Andover, SP10 3LF

At Elis, we know that delivering great service starts behind the scenes. We're looking for a highly organised and detail-focused Supply Chain Customer Service Administrator to join our team and play a key role in keeping our supply chain running smoothly.

In this role, you'll work closely with suppliers, laundries, and internal stakeholders to ensure orders are processed accurately and on time. From managing customer and supplier queries to maintaining product data and supporting invoice processing, you'll be at the heart of ensuring our operations continue to deliver exceptional service to our customers.

If you enjoy problem-solving, working with systems and data, and being part of a collaborative team, we'd love to hear from you.

As a Supply Chain Customer Service Administrator, you'll be responsible for:

• Processing and managing intercompany orders and supplier orders for direct delivery to our laundries.
• Handling customer and supplier queries, ensuring issues are resolved efficiently and professionally.
• Processing order amendments and maintaining accurate order information within our ERP system.
• Investigating and resolving order and invoice discrepancies.
• Setting up and maintaining product codes and supplier master data.
• Supporting invoice approval and processing activities.
• Managing pricing updates and ensuring system information aligns with supplier price lists.
• Processing sample orders and supporting wider supply chain administration activities.
• Monitoring departmental KPIs and helping drive continuous improvement.
• Working collaboratively with colleagues across the business to support excellent service delivery.

What We're Looking For

We're looking for someone who has:

• Strong attention to detail and excellent organisational skills.
• Good numerical skills with the ability to analyse information and identify root causes of issues.
• Confident communication skills, both written and verbal.
• Basic to intermediate Excel skills.
• Experience working within an administrative, supply chain, procurement, customer service, or operations environment.
• Experience using ERP systems (Microsoft Dynamics AX experience would be advantageous).
• The ability to prioritise workload and manage multiple tasks effectively.
• A proactive and team-focused approach to work.
• A-Level education (or equivalent) is desirable.

What We Offer

At Elis, you'll be joining a business that values teamwork, continuous improvement, and professional development.

In return for your skills and commitment, we offer:

• Monday- Friday: 8:30-16:30
• A supportive and collaborative working environment.
• Opportunities to develop your skills and grow your career within a global organisation.
• Ongoing training and development.
• The chance to work with a team that makes a real impact on delivering outstanding service to our customers.
• A culture built around our values of Respect, Integrity, Responsibility and Exemplarity.
• Competitive salary and benefits package.