Customer Success Account Manager - Calibration Services

Trescal LTD; Chorley; On-site; GBP 28,000 - 38,000; Full time

Job summary

Trescal LTD is seeking an Account Manager - Customer Services to act as the key contact for our customers, coordinating enquiries, orders, and service details. You will support customers throughout their journey and work with internal teams to deliver seamless service.

You will maintain customer records in our CRM and ensure accurate information is provided about calibration services. A proactive, solution-focused mindset and commitment to exceptional service are essential.

Qualifications

• Proven experience in customer service or account management, ideally within a technical or engineering environment.
• Excellent communication and interpersonal skills, with the ability to build strong relationships and manage challenging situations calmly and professionally.
• Strong organisational skills and attention to detail, capable of handling multiple tasks and priorities efficiently.
• Proficiency in using CRM systems and standard office software such as Microsoft Office.
• Commitment to environmental sustainability and supporting company goals related to reducing carbon footprint and promoting responsible practices

Responsibilities

• Manage and update customer records using bespoke systems and liaise with internal teams to deliver seamless service.
• Resolve queries promptly and efficiently while maintaining high levels of customer satisfaction.
• Process orders and maintain accurate account details; perform general administrative tasks.
• Provide accurate information about calibration services and support customers throughout their journey with Trescal.

Skills

Customer service

Account management

Communication

Organisational skills

Problem solving

Tools

CRM systems

Microsoft Office

Job description

Trescal LTD is seeking an Account Manager - Customer Services to act as the key contact for our customers, coordinating enquiries, orders, and service details. You will support customers throughout their journey and work with internal teams to deliver seamless service.

You will maintain customer records in our CRM and ensure accurate information is provided about calibration services. A proactive, solution-focused mindset and commitment to exceptional service are essential.