Account Manager - Customer Services

Trescal; Healey; On-site; GBP 26,000 - 38,000; Full time

Job summary

Trescal is seeking an Account Manager - Customer Services in the United Kingdom. You will be the trusted link for customers, handling enquiries, managing accounts, processing orders, and updating records to ensure high satisfaction.

Collaborate with internal teams to deliver seamless calibration services while upholding our environmental and quality standards. Experience in customer service or account management, strong communication, and familiarity with CRM systems and Microsoft Office are

Qualifications

• Proven experience in customer service or account management, ideally within a technical or engineering environment.
• Excellent communication and interpersonal skills to build strong relationships and manage challenging situations.
• Strong organizational skills with the ability to handle multiple tasks and priorities.
• Proficiency in CRM systems and standard office software, with a proactive, solution-focused mindset.
• Up-to-date knowledge of calibration services and commitment to customer satisfaction and sustainability.

Responsibilities

• Act as a key point of contact for customers, managing enquiries and requirements efficiently.
• Oversee customer accounts, handle incoming calls and emails, and provide accurate service information.
• Process orders, maintain account details, and update customer records in bespoke systems.
• Collaborate with internal teams to deliver seamless service and resolve queries promptly.
• Prepare reports on customer interactions and feedback to identify service improvements.

Skills

Customer service

Account management

Communication

Relationship building

Organizational skills

Problem solving

Tools

CRM systems

Microsoft Office

Job description

About the Role

Join a dynamic team where you become the trusted link between our customers and world-class calibration services, ensuring their needs are met with efficiency and professionalism. You’ll play a crucial role in maintaining strong relationships, resolving enquiries swiftly, and supporting seamless service delivery, all while contributing to a company committed to innovation and environmental sustainability. This position offers the chance to develop your customer service expertise, collaborate across teams, and grow within a global leader dedicated to quality and continuous improvement.

Job Opportunity

As an Account Manager - Customer Services at Trescal, you will act as a key point of contact for our valued customers, ensuring their enquiries and requirements are managed efficiently and professionally. Your role will involve overseeing customer accounts, handling incoming calls and emails, and providing accurate information about our calibration services. You will support customers throughout their journey with us, ensuring a high level of satisfaction at all times. Responsibilities include managing and updating customer records using our bespoke systems, resolving queries promptly, and liaising closely with internal teams to deliver seamless service. You will also process orders, maintain account details, and support general administrative tasks. All duties must be carried out in line with company procedures and with a commitment to delivering excellent service. Occasionally, you may be required to undertake other duties within your capability, for which training will be provided where necessary.

Essential Skills

Proven experience in customer service or account management, ideally within a technical or engineering environment. Excellent communication and interpersonal skills, with the ability to build strong relationships and manage challenging situations calmly and professionally. Strong organisational skills and attention to detail, capable of handling multiple tasks and priorities efficiently. Proficiency in using CRM systems and standard office software such as Microsoft Office. A proactive and solution-focused mindset, committed to delivering outstanding customer experiences. Ability to maintain up-to-date knowledge of calibration services to provide accurate guidance and support. Experience in monitoring customer satisfaction and identifying opportunities for service improvement. Ability to prepare clear and concise reports based on customer interactions and feedback. Commitment to environmental sustainability and supporting company goals related to reducing carbon footprint and promoting responsible practices.

About Company

Trescal is the global leader in calibration services, offering an array of industries a single source for measurement, repair and asset management across the globe. Starting in 1999, Trescal is an international group with over 6,000 employees across 33+ countries, 630 million Euro turnover servicing over 60,000 customers.

We drive environmental sustainability by minimizing our impact on climate, energy and waste. As a service company, we reduce our carbon footprint most notably through environmentally conscious actions at our sites and for our vehicle fleet. We aim to reach carbon neutrality by 2040.

Visit our Website @ www.trescal.com or follow us @ linkedin.com/company/trescal

DE&I

At Trescal we are proud to be a diverse, equitable, and inclusive employer, we offer flexible working and are committed to recruiting based on talent without regard to race, religion, gender, sexual orientation, or any other protected status.