Account Manager – Customer Services (Calibration)

Trescal; Healey; On-site; GBP 26,000 - 38,000; Full time

Job summary

Trescal is seeking an Account Manager - Customer Services in the United Kingdom. You will be the trusted link for customers, handling enquiries, managing accounts, processing orders, and updating records to ensure high satisfaction.

Collaborate with internal teams to deliver seamless calibration services while upholding our environmental and quality standards. Experience in customer service or account management, strong communication, and familiarity with CRM systems and Microsoft Office are

Qualifications

• Proven experience in customer service or account management, ideally within a technical or engineering environment.
• Excellent communication and interpersonal skills to build strong relationships and manage challenging situations.
• Strong organizational skills with the ability to handle multiple tasks and priorities.
• Proficiency in CRM systems and standard office software, with a proactive, solution-focused mindset.
• Up-to-date knowledge of calibration services and commitment to customer satisfaction and sustainability.

Responsibilities

• Act as a key point of contact for customers, managing enquiries and requirements efficiently.
• Oversee customer accounts, handle incoming calls and emails, and provide accurate service information.
• Process orders, maintain account details, and update customer records in bespoke systems.
• Collaborate with internal teams to deliver seamless service and resolve queries promptly.
• Prepare reports on customer interactions and feedback to identify service improvements.

Skills

Customer service

Account management

Communication

Relationship building

Organizational skills

Problem solving

Tools

CRM systems

Microsoft Office

Job description

Trescal is seeking an Account Manager - Customer Services in the United Kingdom. You will be the trusted link for customers, handling enquiries, managing accounts, processing orders, and updating records to ensure high satisfaction.

Collaborate with internal teams to deliver seamless calibration services while upholding our environmental and quality standards. Experience in customer service or account management, strong communication, and familiarity with CRM systems and Microsoft Office are