Customer Service Representative

Trescal; Filton; On-site; GBP 19,000 - 27,000; Full time

Job summary

Trescal is seeking a Customer Service Representative in the United Kingdom. You will be the first point of contact for customers, handling calls and emails, and providing accurate information about calibration services.

You will maintain records in bespoke systems, resolve queries, process orders, and support general admin tasks with a commitment to excellent service. This role emphasizes teamwork, attention to detail, and a positive customer experience.

Qualifications

• Excellent communication and interpersonal skills are required.
• Strong attention to detail and a professional telephone manner.
• Able to work effectively in a team and independently.
• Good organisational and administrative abilities.
• Computer literate with experience using Microsoft Office and CRM systems.
• GCSEs in English and Maths preferred.

Responsibilities

• Handle incoming calls and emails with professionalism and accuracy.
• Maintain up-to-date records using bespoke systems.
• Resolve queries promptly and coordinate with internal teams.
• Process orders and update customer account details.
• Support general administrative tasks in line with procedures.

Skills

Communication skills

Attention to detail

Telephone manner

Teamwork

Organisational abilities

Customer focus

Willingness to learn

Education

GCSEs English & Maths

Tools

Microsoft Office

CRM systems

Job description

Job Description

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As a Customer Service Representative at Trescal, you will be the first point of contact for our valued customers, ensuring their enquiries are handled efficiently and professionally. Your role will involve managing incoming calls and emails, providing accurate information regarding our calibration services, and supporting customers throughout their journey with us. You will maintain up-to-date records using our bespoke systems, resolve queries in a timely manner, and work closely with internal teams to ensure customer satisfaction. Additional responsibilities include processing orders, updating customer account details, and supporting general administrative tasks. All activities must be carried out in line with company procedures and with a commitment to delivering excellent service. Occasionally, you may be required to undertake other duties within your capability, for which training will be provided where necessary.

• Previous experience in a customer service or call centre environment is desirable but not essential
• Excellent communication and interpersonal skills
• Strong attention to detail and a professional telephone manner
• Able to work effectively as part of a team and independently
• Good organisational and administrative abilities
• Computer literate, with experience using Microsoft Office and CRM systems
• Ability to handle and resolve customer queries with a positive attitude
• Willingness to learn and develop within the role
• GCSEs (or equivalent) in English and Maths preferred
• Commitment to upholding Trescal’s values, including environmental sustainability and customer focus

Are you passionate about delivering outstanding customer service and looking to join a global leader in calibration services? If so, Trescal is seeking an enthusiastic Customer Service Representative to join our team. This is an excellent opportunity to develop your skills in a supportive environment with a strong focus on sustainability and career progression.