Account Manager - Customer Services

Trescal; Chorley; On-site; GBP 32,000 - 42,000; Full time

Job summary

Trescal is seeking an Account Manager - Customer Services to be the trusted link between customers and our calibration services. You will handle inquiries, manage accounts, and coordinate with internal teams to ensure accurate information and timely service.

The role emphasizes building strong relationships, maintaining records in our CRM, processing orders, and contributing to continuous improvement and environmental sustainability initiatives.

Qualifications

• Proven experience in customer service or account management, ideally within a technical or engineering environment.
• Excellent communication and interpersonal skills, with the ability to build strong relationships and manage challenging situations calmly and professionally.
• Proficiency in using CRM systems and standard office software such as Microsoft Office.
• A proactive and solution-focused mindset, committed to delivering outstanding customer experiences.
• Experience in monitoring customer satisfaction and identifying opportunities for service improvement.
• Commitment to environmental sustainability and supporting company goals.

Responsibilities

• Act as a key point of contact for customers, handling enquiries and requirements.
• Oversee customer accounts, process orders, and maintain account details.
• Coordinate with internal teams to deliver seamless service.
• Prepare clear reports based on customer interactions and feedback.
• Support administrative tasks and ensure procedures compliance.

Skills

Customer service

Account management

CRM software

Communication skills

Organisational skills

MS Office

Problem solving

Reporting

Calibration knowledge

Tools

CRM systems

Microsoft Office

Job description

Job Description

As an Account Manager - Customer Services at Trescal, you will act as a key point of contact for our valued customers, ensuring their enquiries and requirements are managed efficiently and professionally. Your role will involve overseeing customer accounts, handling incoming calls and emails, and providing accurate information about our calibration services. You will support customers throughout their journey with us, ensuring a high level of satisfaction at all times. Responsibilities include managing and updating customer records using our bespoke systems, resolving queries promptly, and liaising closely with internal teams to deliver seamless service. You will also process orders, maintain account details, and support general administrative tasks. All duties must be carried out in line with company procedures and with a commitment to delivering excellent service. Occasionally, you may be required to undertake other duties within your capability, for which training will be provided where necessary.

Proven experience in customer service or account management, ideally within a technical or engineering environment. Excellent communication and interpersonal skills, with the ability to build strong relationships and manage challenging situations calmly and professionally. Strong organisational skills and attention to detail, capable of handling multiple tasks and priorities efficiently. Proficiency in using CRM systems and standard office software such as Microsoft Office. A proactive and solution-focused mindset, committed to delivering outstanding customer experiences. Ability to maintain up-to-date knowledge of calibration services to provide accurate guidance and support. Experience in monitoring customer satisfaction and identifying opportunities for service improvement. Ability to prepare clear and concise reports based on customer interactions and feedback. Commitment to environmental sustainability and supporting company goals related to reducing carbon footprint and promoting responsible practices.

Join a dynamic team where you become the trusted link between our customers and world-class calibration services, ensuring their needs are met with efficiency and professionalism. You’ll play a crucial role in maintaining strong relationships, resolving enquiries swiftly, and supporting seamless service delivery, all while contributing to a company committed to innovation and environmental sustainability. This position offers the chance to develop your customer service expertise, collaborate across teams, and grow within a global leader dedicated to quality and continuous improvement.