Customer Service Specialist — Growth & Sustainability

Trescal; Filton; On-site; GBP 19,000 - 27,000; Full time

Job summary

Trescal is seeking a Customer Service Representative in the United Kingdom. You will be the first point of contact for customers, handling calls and emails, and providing accurate information about calibration services.

You will maintain records in bespoke systems, resolve queries, process orders, and support general admin tasks with a commitment to excellent service. This role emphasizes teamwork, attention to detail, and a positive customer experience.

Qualifications

• Excellent communication and interpersonal skills are required.
• Strong attention to detail and a professional telephone manner.
• Able to work effectively in a team and independently.
• Good organisational and administrative abilities.
• Computer literate with experience using Microsoft Office and CRM systems.
• GCSEs in English and Maths preferred.

Responsibilities

• Handle incoming calls and emails with professionalism and accuracy.
• Maintain up-to-date records using bespoke systems.
• Resolve queries promptly and coordinate with internal teams.
• Process orders and update customer account details.
• Support general administrative tasks in line with procedures.

Skills

Communication skills

Attention to detail

Telephone manner

Teamwork

Organisational abilities

Customer focus

Willingness to learn

Education

GCSEs English & Maths

Tools

Microsoft Office

CRM systems

Job description

Trescal is seeking a Customer Service Representative in the United Kingdom. You will be the first point of contact for customers, handling calls and emails, and providing accurate information about calibration services.

You will maintain records in bespoke systems, resolve queries, process orders, and support general admin tasks with a commitment to excellent service. This role emphasizes teamwork, attention to detail, and a positive customer experience.