Calibration Services Account Manager – Customer Success

Trescal; Chorley; On-site; GBP 32,000 - 42,000; Full time

Job summary

Trescal is seeking an Account Manager - Customer Services to be the trusted link between customers and our calibration services. You will handle inquiries, manage accounts, and coordinate with internal teams to ensure accurate information and timely service.

The role emphasizes building strong relationships, maintaining records in our CRM, processing orders, and contributing to continuous improvement and environmental sustainability initiatives.

Qualifications

• Proven experience in customer service or account management, ideally within a technical or engineering environment.
• Excellent communication and interpersonal skills, with the ability to build strong relationships and manage challenging situations calmly and professionally.
• Proficiency in using CRM systems and standard office software such as Microsoft Office.
• A proactive and solution-focused mindset, committed to delivering outstanding customer experiences.
• Experience in monitoring customer satisfaction and identifying opportunities for service improvement.
• Commitment to environmental sustainability and supporting company goals.

Responsibilities

• Act as a key point of contact for customers, handling enquiries and requirements.
• Oversee customer accounts, process orders, and maintain account details.
• Coordinate with internal teams to deliver seamless service.
• Prepare clear reports based on customer interactions and feedback.
• Support administrative tasks and ensure procedures compliance.

Skills

Customer service

Account management

CRM software

Communication skills

Organisational skills

MS Office

Problem solving

Reporting

Calibration knowledge

Tools

CRM systems

Microsoft Office

Job description

Trescal is seeking an Account Manager - Customer Services to be the trusted link between customers and our calibration services. You will handle inquiries, manage accounts, and coordinate with internal teams to ensure accurate information and timely service.

The role emphasizes building strong relationships, maintaining records in our CRM, processing orders, and contributing to continuous improvement and environmental sustainability initiatives.