Customer Services Team Leader

Moat Homes Ltd; Dartford; Hybrid; GBP 31,000 - 40,000; Full time

Job summary

A community-focused housing organization is seeking a Customer Services Team Leader in Dartford to manage a team of Customer Services Advisors. This role involves ensuring high standards of customer service and meeting performance targets in an agile working environment. Candidates should have experience in a call center, familiarity with telephony systems, and knowledge of database systems. This position offers a competitive salary and opportunities for professional growth.

Benefits

Competitive salary

Generous time off

Personal and professional growth opportunities

Qualifications

• Experience managing a team to ensure high standards of service.
• Flexibility to work between home and office.
• Ability to meet performance, productivity, and attendance targets.

Responsibilities

• Manage a team of Customer Services Advisors.
• Ensure team meets targets for performance and quality.
• Support agile working arrangement.

Skills

Experience in a call centre environment

Use of call centre telephony systems

Knowledge of database systems

Job description

Position Details

Role Title: Customer Services Team Leader

Salary: £31,512 to £39,390 per annum (salary offered dependent on experience)

Hours: 35 hours per week, Monday-Friday

Contract: Permanent

Location: Dartford/Agile

Role Overview

We’re looking for a Customer Service Team Leader to join our team. You’ll be managing a team of Customer Services Advisors, ensuring that they achieve a high standard of customer service quality and meet targets for performance, productivity, and attendance.

Experience & Skills

Experience of working in a call centre environment, and use of call centre telephony systems is essential, as well as knowledge of using database systems.

Working Conditions

We support agile working, so you’ll be provided all IT equipment to work flexibly between your home and our Dartford office.

About Moat

At Moat, we are more than just a housing association; we are a community focused organisation dedicated to making a positive impact on the lives of our customers and the neighbourhoods we serve. With homes across London, Kent, Essex, and Sussex, we strive to provide quality housing and support to those who need it most.

Our Values

• Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.
• Better together: We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities.
• Lead by example: We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.
• Be the change: We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.

Why Join Us?

Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of 'The Sunday Times Best Places to Work' in 2025.

If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you!

Benefits

We break down everything you need to know about our employee benefits. Our employee benefits: what we can offer you.

Application Instructions

Interested? We’d love to hear from you! If you think this role is a good fit for you and you're ready for an exciting new challenge, please fill out the online application form on our website by 11pm on Thursday 18 December. We will reach out via email if we would like to invite you for an interview.

As we use anonymous recruitment and do not accept CVs, it’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.

If you require any additional adjustments to the recruitment process, please email [e-mail]