Customer Services Supply Chain Manager

Preligens; Gloucester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global leader in aerospace technology seeks a Customer Services Supply Chain Manager in Gloucester. You will lead a team to oversee landing gear spares supply plans, collaborate with cross-functional teams, and promote continuous improvement within the supply chain. Ideal candidates should demonstrate strong leadership and communication skills. The role offers a four and a half day workweek and a range of benefits, making it an exciting opportunity for growth and development.

Benefits

Four and a half day workweek

25 days holiday plus UK Bank Holidays

Annual bonus and share scheme options

Generous pension scheme

Onsite parking and EV chargers

Subsidised restaurant

Qualifications

• Proven leadership skills in a supply chain environment.
• Ability to communicate effectively across all levels.
• Experience in driving supply chain performance.

Responsibilities

• Lead and inspire your team to achieve supply chain goals.
• Build strong relationships with global supply sites.
• Manage risks proactively for high delivery standards.
• Enhance supply planning processes for continuous improvement.
• Keep the business informed on supply plan changes.

Skills

Leadership

Team Motivation

Supply Chain Management

Effective Communication

Continuous Improvement

Job description

Customer Services Supply Chain Manager

Are you a natural leader who thrives on inspiring a team and going above and beyond to get things done? Do you believe that personal drive and accountability matter more than just technical skills? If so, we want to hear from you!

Our Customer Support Spares Supply Chain is crucial to delivering spare parts globally to airlines, MROs, and aircraft manufacturers. We focus on forecasting, supply, and distribution, ensuring customer satisfaction through robust supply plans and efficient processes. As the Customer Services Supply Chain Manager, you will lead a committed team of supply planners responsible for the landing gear spares supply plan, collaborating closely with Production, Procurement, and Customer Support Managers.

You'll have opportunities to learn and progress, with investment being made on site it's an exciting time to join our growing local team.

Looking after the people who make Safran great is a priority for us. We offer a range of benefits designed to support you, both in and outside of work.

• We value your time: Enjoy a four and a half day week, giving you Friday afternoons to recharge.
• Time to unwind: Start with 25 days of holiday, plus UK Bank Holidays, and we offer options to buy or sell days to fit your needs.
• Sharing in our success: We believe in rewarding your contributions with an annual bonus and share scheme options.
• Planning for your future: We offer a generous pension scheme, with up to 8% matched contributions, and life assurance at 4x your salary.
• Making your work life easier: Enjoy onsite parking, including EV chargers, a subsidised restaurant, bicycle storage, and shower facilities.
• Flexibility that works for you: We offer a wide range of flexible benefits and working options (role dependant), enhanced maternity and family friendly benefits, because we know everyone's needs are different.

Who are Safran Landing Systems? We are a global leader in aircraft landing and braking systems, from commercial and business travel to military and defence fleets. Our expertise cover the entire life cycle of our products from end-to-end: design, manufacturing, maintenance and repair.

We're at the forefront of aerospace technology, creating safer, more sustainable aviation for the next generation of aerospace. It's easy to take flying for granted, or forget the incredible amount of technical skills, capability and co-ordination required to create an aircraft. At Safran, we never take it for granted. Our people's talents and skills come together to make the feat of flying possible. Here, you can create an impact you're proud of, where you're rewarded for your dedication and willingness to learn.

Job Requirements

What will I be doing?

• Lead, inspire, and motivate your team: Create a supportive environment where ownership, accountability, and continuous development are key.
• Build and nurture strong relationships: Work collaboratively with global supply sites and internal stakeholders to foster trust and transparency.
• Drive supply chain performance: Balance urgent daily needs with strategic goals, managing risks proactively to maintain high delivery standards.
• Champion continuous improvement: Enhance supply planning processes and ensure your team consistently adds value across the business.
• Communicate effectively: Keep all levels of the business informed of major supply plan changes and performance metrics.

What do I need to succeed?

• Lead by example: Be a role model who motivates others by your commitment, perseverance, and positive attitude.
• Go above and beyond: Show resilience and determination to get things done and solve problems proactively.
• Build strong relationships: Communicate clearly and foster collaboration across teams and global locations.
• Ownership mindset: Take accountability for your team's performance and encourage others to do the same.
• Adapt and grow: Be open to continuous learning, coaching, and developing both yourself and your team.

At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone.

We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage you to apply if you can demonstrate a variety of skills and experiences relevant to the requirements of this role.

We will consider all applicants who meet the minimum requirements regardless of their age, identity or background.

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation please get in touch for an informal chat. We will make every effort to respond to your request for assistance as soon as possible.

Please apply by uploading a CV, and if your experience matches what we're looking for, one of our recruitment team will give you a call.

Offers of employment will be subject to a relevant level of company security vetting, which may include a criminal record check

Join Safran and discover what we could achieve, together!