Customer Services Officer

Dorset Council; Wareham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local government council in Wareham is seeking two motivated Customer Service Officers to join their team at Purbeck Sports Centre. The role involves welcoming visitors, responding to enquiries, managing bookings, and general administration tasks. Strong communication skills and previous customer-facing experience are essential. Flexibility in working hours is required, including evenings and weekends. The council is committed to diversity and provides opportunities for personal development and career progression.

Benefits

Access to employee benefits

Training opportunities for personal development

Qualifications

• Strong communication skills needed for effective customer interactions.
• Ability to thrive in a busy environment typical of a sports centre.
• Good IT skills are an advantage, training will be provided.

Responsibilities

• Respond to customer enquiries in person, over the phone, and via email.
• Handle queries about facilities, events, and activities.
• Manage bookings and payments using a point-of-sale system.
• Support with general administration tasks.
• Promote memberships and drive sales.

Skills

Strong communication skills (both verbal and written)

Ability to thrive in a busy environment

Good IT skills

Initiative and problem-solving abilities

Previous experience in a customer-facing role

Job description

Are you passionate about providing excellent customer service? We’re looking for two motivated, customer-focused individuals to join our dedicated team at Purbeck Sports Centre.

As a Customer Service Officer, you’ll be the first point of contact for our customers, providing a warm welcome and ensuring every visitor has a positive experience. You’ll play a key role in the smooth day-to-day running of the Centre.

What You’ll Be Doing

• Responding to customer enquiries in person, over the phone, and via email
• Handling queries about our facilities, events, and activities
• Managing bookings and payments using our point-of-sale system (cash and card)
• Supporting with general administration, including record-keeping and promotional materials
• Promoting memberships and driving sales

About You

• Strong communication skills (both verbal and written)
• The ability to thrive in a busy environment
• Good IT skills (training provided)
• Initiative and problem-solving abilities
• Previous experience in a customer-facing role

Working Hours

Flexibility is key—you’ll work a variety of shifts, including Friday evenings, weekends, and during school holiday periods.

Further Information

For more information or an informal chat, please contact Mike Holland on 01929 500000 or email [email protected].

This post requires you to have access to sensitive information. It will be subject to a Basic Criminal Records Check. See our policy on the employment of ex-offenders.

About Us

At Dorset Council, it's not just about the work we do, it's about how we do it. Hear directly from our employees about what makes Dorset Council special in this short video: Unable to show this video due to your cookie preferences We’re passionate about making Dorset a great place to live, work and visit. Working for us should be no exception.

At Dorset Council We

• provide more than 450 services to over 300,000 residents
• have ambitious aspirations
• are excited about our future
• care about Dorset and all the people who live here
• know that all roles make a difference and that our employees are key to our success

You Will

• have access to a range of employee benefits
• be part of an organisation that supports each other to grow and succeed
• have access to range of training opportunities which will help with your personal development and career progression

We are challenging ourselves to become a more diverse and inclusive organisation. We recognise that recruitment and inclusion of individuals with diverse skills, perspectives and backgrounds will bring real strength to the council and our communities. We have a commitment to equality and welcome applications from everyone.

We are proud to be a Disability Confident Employer. We offer an interview to everyone who declares a disability and meets the essential criteria for the role. We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.

We also look for applicants who share our commitment to our values. We will ask you to evidence when you have demonstrated them as part of the selection process.

This role is UK based and we will need to establish your Right to Work as part of the appointment process.

We use generic job descriptions and person specifications. This means the job title on any attachments may differ from the job title in the advert. We may provide specific information in a context statement if relevant.