Customer Services Officer

Neway International Ltd; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A customer service provider is seeking two Customer Service Officers to join their team in London. The role involves being the first point of contact for residents, handling calls and queries efficiently. Candidates must possess strong communication and problem-solving abilities, remain calm under pressure, and be flexible with shift patterns. Enhanced DBS clearance is required. This position offers 36 hours per week with varying shifts and is based at Wood Green Library.

Qualifications

• Strong communication and problem-solving skills.
• Ability to remain calm and focused in a busy, high-pressure environment.
• Flexibility to work different shift patterns as required.
• A genuine desire to help others and deliver outstanding service.
• Enhanced DBS clearance required.

Responsibilities

• Deliver excellent customer service to residents.
• Resolve queries promptly and professionally.
• Work collaboratively in a fast-paced contact centre environment.
• Adapt quickly to changing priorities.
• Ensure compliance with safeguarding requirements.

Skills

Strong communication skills

Problem-solving skills

Ability to stay calm under pressure

Flexibility in working hours

Empathy and service orientation

Job description

Neway International are seeking two Customer Service Officers (SC6) to join our client, the London Borough of Haringey, based at Wood Green Library.

Location: Wood Green Library, London. Hours: 36 per week (shift patterns between 08:00 – 18:00). Start Date: 22/12/2025. End Date: 16/03/2026. Pay Rates: £17.54 PAYE / £22.79 Umbrella. IR35 Status: Inside IR35. DBS Requirement: Yes.

About the Client

The London Borough of Haringey is committed to delivering excellent services to residents, ensuring their needs are met with professionalism and care. This role sits within the Environment & Resident Experience directorate and supports the borough’s busy Customer Services Contact Centre.

The Role

As a Customer Service Officer, you will be the first point of contact for residents, handling a high volume of calls and queries each day. You will provide clear, professional, and empathetic support, ensuring issues are resolved efficiently and residents feel valued.

Key Responsibilities

• Deliver excellent customer service to residents, resolving queries promptly and professionally.
• Work collaboratively within a supportive team in a fast-paced contact centre environment.
• Manage varying shift patterns (08:00–16:00, 09:00–17:00, or 10:00–18:00) depending on demand.
• Adapt quickly to changing priorities while maintaining a positive and professional attitude.
• Ensure compliance with safeguarding and confidentiality requirements.

Candidate Requirements

• Strong communication and problem-solving skills.
• Ability to remain calm and focused in a busy, high-pressure environment.
• Flexibility to work different shift patterns as required.
• A genuine desire to help others and deliver outstanding service.
• Enhanced DBS clearance required.