Customer Services Manager

IWG plc; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Services Manager to oversee centre performance and deliver exceptional customer experiences. This role offers the autonomy to run operations like your own business, ensuring high standards of service and workspace quality. With a focus on passion, drive, and resilience, you'll lead a small team to achieve targets while enjoying a fun and rewarding career. Join a global organization committed to sustainability and internal growth, and help create great workdays for millions.

Benefits

Comprehensive induction training

Clear promotion prospects

Generous quarterly incentives

Flexible workplace benefits

Qualifications

• Experience in managing a customer-focused team.
• Proven track record of achieving sales targets.

Responsibilities

• Manage all on-site activities and operations.
• Ensure excellent customer service and upsell to customers.

Skills

Customer Service

Team Leadership

Sales Skills

Problem Solving

Job description

Customer Services Manager

(Total Compensation including bonus, commission & benefits: Up to £40,000)

This position is central to our growing global organisation, where you will be responsible for all aspects of your centre’s performance. We provide you with the autonomy and resources to manage your centre as if it were your own business. Your responsibilities will include:

1. Managing all on-site activities and operations.
2. Addressing challenges and solving problems proactively.
3. Giving tours to prospective customers.
4. Upselling to existing customers.
5. Ensuring excellent customer service to turn customers into brand ambassadors for you, your team, and IWG.

What we can do for you

If you’re seeking a:

• Fun, challenging, and rewarding career.
• Comprehensive induction training and ongoing development.
• Clear promotion prospects.
• Generous quarterly/commission incentives and sociable hours.
• Flexible, personalised workplace benefits supporting mental, physical, and financial wellbeing.

About you

Ideally, you will have experience in achieving targets while leading a small, close-knit team. You might have managed a flexible workspace, store, restaurant, or any customer-focused site. Beyond your sales and commercial skills, what matters most is your mindset: passion, drive, ownership, and resilience.

• Passion: A genuine enthusiasm for caring for prospects, customers, and guests, bringing positivity every day.
• Drive: A strong motivation for success, ensuring you and your team deliver results.
• Resilience: Focused on business priorities, overcoming obstacles with determination.

Ultimately, your role is key to providing world-class service to all our customers, with a sense of ownership ensuring high standards of service and workspace quality.

About IWG

With 3,400 tech-enabled, sustainable, and inspiring centres worldwide, we are four times larger than our nearest competitor. Our client base includes 80% of the Fortune 500 companies, and we plan to expand to over 30,000 centres in the next decade. We are committed to reducing carbon emissions by promoting cycling and walking, achieving carbon neutrality in 2023. Many of our senior leaders began their careers in our centres, reflecting our commitment to internal growth and opportunity.

Apply today and join us in creating great workdays for millions of people.