Customer Services-Financial Services-Immediate Start!

Signet Resources; England; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A prominent financial services provider in the UK is seeking a Customer Coordinator for a 6-month contract position. This role emphasizes customer service skills as it deals with sensitive financial situations, requiring empathy and compassion. The ideal candidate will manage inbound and outbound calls, respond to customer communications, and maintain accurate records. The role offers a hybrid working model, combining office and remote work, with an hourly rate of £17.14 for a 35-hour workweek.

Benefits

Hybrid working model

Qualifications

• Ability to handle sensitive customer situations with care and empathy.
• Strong communication skills for inbound and outbound calls.
• Experience in maintaining accurate records of customer interactions.

Responsibilities

• Handle inbound and outbound calls professionally.
• Respond to customer emails and letters.
• Maintain accurate records of interactions and applications.
• Identify potential fraud cases and trace customers.
• Support customers in financial difficulty with compassion.

Job description

The Customer Coordinator role is a customer service role in a busy financial services call centre, that requires sensitivity, tact and empathy as it is dealing with customers who may find themselves in sensitive situations financially and emotionally.

The team works with customers who may be struggling to maintain their financial agreements, or need alternative arrangements established. Finding the balance between the needs of the business and supporting loyal customers is a key aspect of this role therefore.

This is an initial 6-month contract, with the potential to extend!

There is also a requirement to work one Saturday, once a month with a day off in lieu during the week.

Main Responsibilities

• Inbound and outbound calls from customers
• Respond professionally to customer emails / letters
• Maintain accurate records of interactions, applications and transactions
• Identifying and referring any agreements that may potentially involve Fraud and tracing of customers who have been reported as Gone Away.
• Provide support to our customers who are in financial difficulty, challenging personal circumstances or who are vulnerable with compassion and understanding.

Excellent working environment with hybrid working model -3 days a week in the office! Great opportunity to start your career in customer service.

The role is inside IR35 and the hourly rate is £17.14ph -35 hr week with a early finish one day a week!