Customer Services Coordinator

Equals One Ltd; Liverpool; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading company in customer services located in Liverpool is seeking a Customer Services Coordinator to deliver exceptional support to clients. The ideal candidate will thrive in a fast-paced setting, manage customer interactions calmly, and coordinate assistance efficiently. Key responsibilities include handling calls, managing cases, and supporting operational tasks. Strong communication and customer service experience are vital. Flexibility for weekend shifts is preferred. The company promotes an inclusive and respectful workplace.

Benefits

Free onsite parking

Qualifications

• Experience in automotive, logistics, or fast-paced customer service environments.
• Strong communication skills with a friendly approach.
• Ability to manage pressure and difficult conversations.
• Excellent attention to detail and case management.
• Proactive and team-oriented attitude.

Responsibilities

• Handle incoming customer calls and provide reassurance.
• Log and manage cases using internal systems.
• Coordinate roadside assistance with external partners.
• Keep customers updated on progress.
• Close cases with accurate record-keeping.
• Support the Operations Manager with daily tasks.
• Identify process improvements.

Skills

Customer service experience

Strong communication skills

Attention to detail

Ability to manage difficult conversations

Proactive attitude

IT proficiency

Job description

Customer Services Coordinator

Full-Time – On-site- Days & Weekends

Liverpool, Estuary Business Park – Free onsite parking

Salary: £26 – 28k (DOE) + Performance bonus

Tyrenet are looking to increase their coverage over a 24-hour period so there is some flexibility required on shift patterns.Expected work patterns include working 5 days per week, with days off in lieu for weekend days worked.

Shifts vary between 6-3 & 8-5 during the week and 6-2 & 2-10 at the weekends.

The Challenge

As a Customer Services Coordinator at Tyrenet, you’ll play a vital role in delivering fast, reliable, and friendly, first-class service to our customers. You’ll be the first point of contact, supporting our 24/7 operations, powered by a dedicated team and a trusted network of tyre partners nationwide. We combine reliable customer service with operational excellence to deliver results for our clients across logistics, transport, and commercial vehicle fleets.

The Approach

We’re looking for someone who thrives in a fast-paced environment, is passionate about delivering excellent service, and enjoys solving problems under pressure. Using our internal systems, you’ll manage inbound calls, assess each situation, and coordinate the most appropriate solution through our trusted tyre partner network, keeping customers informed throughout.

You’ll be part of a supportive, team-focused environment where attention to detail and customer care make a real difference.

Key Responsibilities

• Handle incoming calls from customers, providing reassurance and clear communication
• Use internal systems to log and manage cases efficiently
• Coordinate roadside assistance with external tyre partners
• Monitor progress and keep customers updated throughout
• Close cases and ensure accurate record-keeping
• Support the Operations Manager and team with daily operational tasks
• Identify opportunities to improve processes or service delivery

The Candidate

We’re looking for someone who brings:

• Customer service experience (ideally in automotive, logistics, or another fast-paced environment)
• Strong communication skills with a calm, friendly approach
• Confidence under pressure and the ability to manage difficult conversations professionally
• Excellent attention to detail and accurate case management
• Confidence using IT systems and learning new tools
• A proactive, team-oriented attitude
• Flexibility to work occasional weekend shifts preferred.

Equity, Diversity & Inclusion

At Tyrenet, we’re committed to creating an inclusive, respectful workplace where everyone can thrive. We welcome applications from people of all backgrounds and are proud to be an equal opportunity employer.