Customer Services Assistant - Reception

UCS College Group; Taunton; On-site; GBP 12,000 - 18,000; Part time

Job summary

UCS College Group in Taunton is seeking a reliable Customer Services Assistant to join our Reception team on a part-time basis. You will be the first point of contact for students, staff, visitors and contractors, handling enquiries with professionalism and discretion.

This role requires clear communication across multiple channels, the ability to work both independently and as part of a wider team, and the confidence to escalate issues when needed to ensure campus operations run smoothly.

Responsibilities

• Greet visitors and respond to enquiries at the reception desk
• Direct calls and emails to the appropriate teams
• Keep the reception area welcoming, tidy and secure

Job description

We are seeking a reliable, customer-focused Customer Services Assistant to join our Reception team on a part-time basis,
Reception is a critical frontline service within the College, playing a key role in shaping first impressions and maintaining a safe, welcoming and well-organised campus environment.
The postholder will provide a professional, calm and approachable first point of contact for students, staff, visitors and contractors, ensuring enquiries are handled efficiently and in line with College policies and procedures.
The role requires a high level of professionalism, discretion and resilience, particularly when responding to competing demands. The postholder will be expected to communicate clearly and effectively across multiple channels, work confidently with College systems, and exercise sound judgement when escalating issues to the appropriate teams.
The successful candidate will enjoy working as part of a wider team, while also being confident working independently during quieter periods.