Customer Services Assistant - Reception - Part Time

UCS College Group; Taunton; On-site; GBP 6,700 - 8,200; Part time

Job summary

UCS College Group is seeking a reliable Customer Services Assistant to join the Reception team on a part-time basis, working 11 hours per week. The role is based at the Taunton campus in the United Kingdom and pays £12.93 per hour, equating to £24,938 FTE.

The post involves handling enquiries from students, staff, visitors and contractors and delivering a professional, welcoming service in line with college policies.

Qualifications

• Reliable, customer-focused
• Professional, discreet and resilient
• Ability to handle multiple channels of communication

Responsibilities

• Provide first point of contact for students, staff, visitors and contractors.
• Handle enquiries in line with College policies and procedures.
• Maintain a calm, approachable presence and escalate issues as needed.

Skills

Customer service

Communication

Problem solving

Job description

We are seeking a reliable, customer-focused Customer Services Assistant to join our Reception team on a part-time basis working 11 hours per week.

Salary -£7,414 per annum (Actual) £12.93 per hour / £24,938 FTE

Reception is a critical frontline service within the College, playing a key role in shaping first impressions and maintaining a safe, welcoming and well-organised campus environment.

The postholder will provide a professional, calm and approachable first point of contact for students, staff, visitors and contractors, ensuring enquiries are handled efficiently and in line with College policies and procedures.

The role requires a high level of professionalism, discretion and resilience, particularly when responding to competing demands. The postholder will be expected to communicate clearly and effectively across multiple channels, work confidently with College systems, and exercise sound judgement when escalating issues to the appropriate teams.

The successful candidate will enjoy working as part of a wider team, while also being confident working independently during quieter periods.