Customer Service Assistant

Confidential; Birmingham; On-site; GBP 15,000 - 21,000; Part time

Job summary

Confidential in Birmingham (B19) is seeking a friendly, professional Part Time Customer Service Assistant to welcome residents and visitors at the front desk. The role covers reception, enquiries, payments, and parcel deliveries, with duties across maintaining communal areas and supporting events.

The successful candidate will have prior busy customer service or reception experience, excellent communication skills, and be confident with Microsoft Office. Immediate start.

Qualifications

• Experience in busy customer service, reception or hospitality.
• Excellent communication and interpersonal skills.
• Proficient with Microsoft Office and basic IT systems.
• Calm, approachable, organised and dependable.
• Positive, proactive attitude with willingness to help.

Responsibilities

• Acting as the first point of contact for residents and visitors at the front desk.
• Handling enquiries professionally via phone, email and face-to-face interactions.
• Maintaining accurate records and ensuring smooth shift handovers.
• Assisting with resident queries, payments and parcel deliveries.
• Preparing and maintaining communal areas while supporting resident events and activities.
• Responding to incidents and following health and safety procedures.
• Logging and monitoring maintenance requests and general administrative duties.

Skills

Customer service

Reception

Hospitality

Student accommodation

Communication

Microsoft Office

Tools

Microsoft Office

Job description

Part Time Customer Service Assistant - £13ph - Mon to Weds

Birmingham, B19, Immediate Start

A busy student accommodation site is looking for a friendly, professional, and customer-focused Reception / Customer Service Assistant to provide a welcoming presence and excellent support for residents.

Key Responsibilities

• Acting as the first point of contact for residents and visitors at the front desk
• Handling enquiries professionally via phone, email, and face-to-face interactions
• Maintaining accurate records and ensuring smooth shift handovers
• Assisting with resident queries, complaints, payments, and parcel deliveries
• Preparing and maintaining communal areas while supporting resident events and activities
• Responding appropriately to incidents and following all health and safety procedures
• Logging and monitoring maintenance requests, alongside general administrative duties

About You

• Previous experience in a busy customer service, reception, hospitality, hotel, or student accommodation environment
• Excellent communication and interpersonal skills
• Confident using Microsoft Office and other basic IT systems
• Calm, approachable, organised, and dependable
• A positive, proactive attitude with a willingness to support wherever needed