Campus Receptionist & Student Services

City of Portsmouth College; Portsmouth; On-site; GBP 20,000 - 21,000; Full time

Job summary

City of Portsmouth College is seeking a Customer Service Assistant to be the welcoming first point of contact at our campuses. The role requires professional, proactive service, strong communication and the ability to work accurately under pressure.

You will handle reception duties, support college events, and respond to enquiries from students, staff and visitors with courtesy and efficiency. The position is 29.5 hours per week, 52 weeks, on a permanent basis.

Qualifications

• Excellent communication skills both verbal and written.
• Strong interpersonal skills with approachable demeanor.
• Customer-focused mindset with a commitment to providing exceptional service.
• Problem solving abilities to resolve issues independently or collaboratively with colleagues.
• Computer literate.

Responsibilities

• Provide reception duties
• Provide additional reception cover for key College events such as Open Evenings, Awards events and College events
• Provide excellent customer service to all visitors, students and staff, dealing with enquiries to resolution as required and providing a helpful service for all
• Act as a central communication link in an emergency and as liaison point for staff
• Deal with incoming queries, including telephone calls and e-mails to the college

Skills

Communication skills

Interpersonal skills

Customer focus

Problem solving

Computer literacy

Job description

City of Portsmouth College is seeking a Customer Service Assistant to be the welcoming first point of contact at our campuses. The role requires professional, proactive service, strong communication and the ability to work accurately under pressure.

You will handle reception duties, support college events, and respond to enquiries from students, staff and visitors with courtesy and efficiency. The position is 29.5 hours per week, 52 weeks, on a permanent basis.