Customer Service Assistant

Ritz Recruitment Ltd; Birmingham; On-site; GBP 15,000 - 21,000; Part time

Job summary

Ritz Recruitment Ltd is seeking a Part Time Customer Service Assistant for a busy student accommodation site in Birmingham (B19). The role involves welcoming residents, handling enquiries and providing friendly, professional support at the front desk.

You will need excellent communication, a proactive attitude, and confidence using Microsoft Office. The position starts immediately, with weekday shifts Mon to Wed.

Qualifications

• Experience in busy customer service, reception, or student accommodation.
• Excellent communication and interpersonal skills.
• Proficient with Microsoft Office and basic IT systems.

Responsibilities

• Be the first point of contact for residents and visitors at the front desk.
• Handle enquiries via phone, email, and in person.
• Maintain records and manage shift handovers.
• Assist with queries, payments, and parcel deliveries.
• Prepare and tidy communal areas and support resident events.
• Respond to incidents and follow health and safety procedures.
• Log maintenance requests and perform general admin duties.

Skills

Customer service

Reception

Office IT

Communication

Organised

Tools

Microsoft Office

Job description

Part Time Customer Service Assistant - £13ph - Mon to Weds

Birmingham, B19, Immediate Start

A busy student accommodation site is looking for a friendly, professional, and customer-focused Reception / Customer Service Assistant to provide a welcoming presence and excellent support for residents.

Key Responsibilities

• Acting as the first point of contact for residents and visitors at the front desk
• Handling enquiries professionally via phone, email, and face-to-face interactions
• Maintaining accurate records and ensuring smooth shift handovers
• Assisting with resident queries, complaints, payments, and parcel deliveries
• Preparing and maintaining communal areas while supporting resident events and activities
• Responding appropriately to incidents and following all health and safety procedures
• Logging and monitoring maintenance requests, alongside general administrative duties

About You

• Previous experience in a busy customer service, reception, hospitality, hotel, or student accommodation environment
• Excellent communication and interpersonal skills
• Confident using Microsoft Office and other basic IT systems
• Calm, approachable, organised, and dependable
• A positive, proactive attitude with a willingness to support wherever needed