Reception Assistant

Cyber Security Academy Southampton; Southampton; On-site; GBP 12,000 - 17,000; Part time

Job summary

University of Southampton Residential Services is seeking a friendly Reception Assistant to join our team at Highfield Halls of Residence. You will be the first point of contact for residents, visitors and staff, delivering a welcoming, customer-focused service during the evening shifts (20 hours per week, Mon-Fri 4.00pm–8.00pm) and supporting the supervisory team with admin tasks.

Working within a busy, supportive environment, you will liaise with the Student Hub and other university

Qualifications

• Experience in busy, customer-focused environments.
• Able to manage multiple tasks with a high standard of service.
• Excellent interpersonal and communication skills.

Responsibilities

• Provide a welcoming and professional reception service during the evening.
• Support residents with day-to-day needs and respond to enquiries.
• Coordinate with Student Hub and other departments to ensure smooth operations.

Skills

Customer service

Organised

Strong communication

Teamwork

Tools

Computer literacy

Job description

Residential Services provides accommodation for around 6,500 students each year. We are committed to delivering an outstanding student experience and are looking for a professional, customer-focused Reception Assistant to join our dedicated team.

Based within our Halls of Residence, this role offers an exciting opportunity to become part of a busy and supportive environment where no two days are the same. As the first point of contact for many students, residents, visitors and stakeholders, you will play a key role in ensuring the smooth operation of our reception service while providing excellent customer care.

About the Role

As a Reception Assistant, you will provide a welcoming and professional service throughout the evening, responding to a wide range of enquiries and supporting residents with their day-to-day needs. You will remain calm under pressure, demonstrate a commitment to excellent customer service, and contribute to the ongoing development and improvement of our customer-facing services.

Working as part of the wider Residential Services team, you will also support the supervisory team at Highfield Halls of Residence with a variety of administrative and operational tasks, both within and outside of the reception area.

To ensure the effective delivery of our services, you will work closely with colleagues in the Student Hub team, who collectively provide 24/7 support to students living in halls. You will also liaise with other University departments and external contractors who provide services across our accommodation sites.

About You

You will have experience working in a busy, customer-focused environment and be confident managing multiple tasks while maintaining a high standard of service.

We are looking for someone who is:

• Friendly, approachable and professional
• Highly organised with strong attention to detail
• An excellent communicator with strong interpersonal skills
• Comfortable working as part of a team
• Able to remain calm and effective in a fast-paced environment
• Confident using a range of computer systems and software packages

Customer service experience from any sector would be advantageous.

Working Hours

This position is offered at 20 hours per week, working Monday to Friday between 4.00pm and 8.00pm.

You will also be required to support key operational periods throughout the year, including student arrival and departure weekends and University Open Days. An annual leave embargo calendar is provided in advance to identify the weekends required for operational support.

Location

The role is primarily based at Highfield Halls of Residence. However, during the summer closure period, there will be an expectation to work from other Residential Services sites until Highfield Halls reopens in September.

Why Join Us?

This is an excellent opportunity to join a welcoming and supportive team that plays a vital role in creating a positive living experience for students. If you enjoy helping people, thrive in a fast-paced environment, and take pride in delivering excellent customer service, we would love to hear from you.

Working at the University of Southampton:

Check out the staff benefits and why you should join us at The University of Southampton.

As a university we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work. With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to a flexible working approach.

This role does not qualify for Skilled Worker Visa sponsorship. To explore alternative UK visa options, see gov.uk .