Customer Services Assistant

University of Chester; Chester; On-site; GBP 12,000 - 15,000; Part time

Job summary

University of Chester is seeking a part-time Customer Services Assistant to join the Learning and Information Services (LIS) team at the Queen's Park campus in Chester. The role involves supporting front-line service desks, handling telephone, email and chat queries, and assisting with learning resources for students and staff.

Educated to A Level (or equivalent) with recent customer service experience, you will work 22.5 hours per week across Monday to Wednesday, with occasional travel to other

Qualifications

• Experience in a customer service environment is essential.
• Educated to A Level or equivalent.
• Ability to work well in a team and communicate clearly.

Responsibilities

• Support multiple front-line service desks and learning resources.
• Handle telephone, email and chat queries from students, staff and visitors.
• Occasional travel to other University sites as required.

Skills

Customer service

Teamwork

Communication

Education

A Levels or equivalent

Job description

We're looking for a part time (22.5 hours per week, hours to be agreed upon appointment) Customer Services Assistant to join our Learning and Information Services (LIS) team at the University of Chester, based at our Queen's Park campus in Chester. This role is ideal for somebody that is keen to work in a library environment, where you will have the opportunity to work with books and learning resources and support multiple front-line service desks and numerous work streams, including telephone, email and chat functions.

Working closely with customer service colleagues, you'll play an important role in delivering excellent customer service to all students, staff and external visitors to support both the teaching and learning and administrative functions of the university. LIS has a wide and varied service portfolio (including library, IT and Media) that makes this role demanding, diverse and enjoyable.

The successful candidate will be educated to A Level (or equivalent) and have recent proven experience working within a customer service environment. The ability to communicate and work effectively with others in a team environment is fundamental to this role.

This is a part-time role, working Monday, Tuesday and Wednesday each week. Weekend and evening duties are essential requirements of this post in lieu of a day/morning off during the week, as is travel to other University sites on occasions.

Join us and be part of a friendly Customer Service team that supports learning, curiosity and the student experience every day.