Library Customer Services Assistant

University of Leeds; Leeds; On-site; GBP 3,700 - 5,000; Part time

Benefits offered by this job

26 days holiday + bank holidays

Generous pension

On-site gym (The Edge)

Personal development courses

On-site childcare

Shopping discounts

Travel schemes

Job summary

University of Leeds Libraries is hiring for four part-time library assistants. Two roles are Saturday and Sunday 09:30-13:30 (8 hours/week) and two roles are Sunday 09:30-13:30 (4 hours/week), all year round. The roles are campus-based, offering front-line support to staff, students, and external customers.

You will engage positively with customers, delivering excellent service, and helping visitors make the most of library spaces and services. Visa guidance is provided for eligible applicants.

Qualifications

• Experience in a customer-facing role and ability to engage positively with users.
• Strong communication and interpersonal skills are essential.
• Attention to detail and ability to work well with others.

Responsibilities

• Provide high-quality front-line support to staff, students, and external customers across University libraries.
• Answer enquiries and assist customers to get the most out of library spaces and services.
• Support creating welcoming library environments and facilitate access to resources.

Skills

Customer-facing experience

Excellent communication

Interpersonal skills

Attention to detail

Teamwork

Job description

There are four positions available for this role. Two positions will be Saturday and Sunday 09:30-13:30 (8 hours per week, all year round) and the other two positions will be Sunday 09:30-13:30 (4 hours per week, all year round).

This role will be based on the university campus.

You will be working as part of a team providing high-quality front-line support to the University’s staff and students, and to external customers across our libraries as required. Main duties include ensuring our Libraries are welcoming spaces for visitors as well as answering enquiries and assisting our customers in getting the most out of our spaces and services.

You’ll have experience of working in a customer facing role with the ability to engage positively and proactively with customers. You’ll also have excellent communication and interpersonal skills, be able to work well with others, and have great attention to detail.

Visit Your career at University of Leeds Libraries to find out about our values, culture and ambitions.

Please note that due to Home Office visa requirements, this role is not suitable for first-time Skilled Worker visa applicants. Information on other visa options is available at: https://www.gov.uk/browse/visas-immigration/work-visas.

What we offer in return:

• 26 days holiday plus approx.16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year!
• Generous pension scheme options plus life assurance.
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team.
• Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more!