SL-073-26-R - Learning Environment Assistant

University of Kent; Canterbury; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

The University of Kent is recruiting a Learning Environment Assistant to help maintain welcoming library and study spaces, support access to physical and digital collections, and deliver a professional, inclusive service to students, staff and visitors.

You will work with the Learning Environment team to ensure spaces are well-equipped, regulations are followed, and customer needs are met with tact and diplomacy, contributing to an outstanding student experience.

Qualifications

• Experience working in a service environment.
• Strong interpersonal skills and ability to work with all stakeholders.
• Clear customer focus and commitment to improving the student experience.
• Ability to address behaviour and discuss rule compliance tactfully.

Responsibilities

• Provide customer-focused assistance in library and learning spaces.
• Safeguard customers' interests by following library regulations and addressing breaches.
• Collaborate with library teams to support collection access and shelving.
• Ensure equipment and services (self-issue machines, printers, laptops) are operational and faults are reported.

Skills

Customer service

Interpersonal skills

Student-focused

Rule compliance

Job description

Are you passionate about delivering excellent customer service and creating welcoming, inclusive learning spaces where students can thrive?

As Learning Environment Assistant, you will play a key role in providing a high-quality learning environment and excellent study space experience for students, staff and visitors. Working collaboratively within the Learning Environment team, you will help maintain inspiring library and study spaces, support access to physical and digital collections, and ensure customers receive a professional, responsive and inclusive service that enhances the overall student experience.

As Learning Environment Assistant you can expect to be involved in:

• Providing customer-focused assistance to students, staff and visitors when using library and learning spaces and accessing collections. Proactively maintaining and improving the library managed environment and access to collections.
• Helping to safeguard the common interests of all customers by ensuring relevant library regulations are followed when using library and learning spaces and collections. This includes playing an active role in the roaming service, aiming to resolve issues arising from breaches of the Library Regulations using tact and diplomacy, and escalating issues where necessary.
• Working in close collaboration with other library teams to support the collection management lifecycle. Maintaining and improving access to physical and digital material. This includes ensuring that physical items are accurately shelved, easy to find and accessible to customers.
• Helping to ensure that library and learning space equipment and services (self-issue and return machines, printers, laptops, etc.) are operational and faults are reported quickly.

What will you bring to the role?

• Experience working in a service environment
• Effective interpersonal skills and the ability to work confidently and diplomatically with all stakeholders, both in person and online
• Clear customer focus and commitment to improving the student experience
• Comfortable with addressing behaviour and having conversations with customers about rule compliance with tact

We know applicants may use AI tools to help prepare job applications. For guidance on how to use AI responsibly and effectively, see: Using AI in your job application

The University of Kent values diversity and equality at all levels.