Part-Time Library Customer Service Specialist

University of Chester; Chester; On-site; GBP 12,000 - 15,000; Part time

Job summary

University of Chester is seeking a part-time Customer Services Assistant to join the Learning and Information Services (LIS) team at the Queen's Park campus in Chester. The role involves supporting front-line service desks, handling telephone, email and chat queries, and assisting with learning resources for students and staff.

Educated to A Level (or equivalent) with recent customer service experience, you will work 22.5 hours per week across Monday to Wednesday, with occasional travel to other

Qualifications

• Experience in a customer service environment is essential.
• Educated to A Level or equivalent.
• Ability to work well in a team and communicate clearly.

Responsibilities

• Support multiple front-line service desks and learning resources.
• Handle telephone, email and chat queries from students, staff and visitors.
• Occasional travel to other University sites as required.

Skills

Customer service

Teamwork

Communication

Education

A Levels or equivalent

Job description

University of Chester is seeking a part-time Customer Services Assistant to join the Learning and Information Services (LIS) team at the Queen's Park campus in Chester. The role involves supporting front-line service desks, handling telephone, email and chat queries, and assisting with learning resources for students and staff.

Educated to A Level (or equivalent) with recent customer service experience, you will work 22.5 hours per week across Monday to Wednesday, with occasional travel to other