Customer Services Advisor - JW Lees Brewery

J.W. Lees & Co.; Manchester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Profit share bonus

Private medical insurance

Enhanced pension scheme

33 days annual leave

30% food & drink discount

Discounted stays in hotels

Wellbeing support services

Development programmes

Family-friendly policies

Friday pub access

Employee discounts via JW BenefitHub

Job summary

JW Lees & Co. in Manchester is seeking a Customer Service Advisor to join the busy Customer Service team at the Greengate Brewery. The role is office-based, full-time, with a comprehensive benefits package and opportunities for progression.

You will handle customer communications across phone, email and in person, build strong relationships, and maintain accurate records in NAV while promoting products and services.

Qualifications

• Computer literate, proficient to an intermediate standard in all Microsoft Office packages.
• Excellent communication, both oral and written.
• Professional and flexible; able to cope in a high-pressured environment.
• Ability to multi task and pay attention to detail.

Responsibilities

• Deal with customers efficiently via phone, email or face to face.
• Build excellent relationships with customers.
• Keep NAV customer records up to date.
• Upsell and cross-sell where possible to increase sales value.
• Coordinate with transport and warehouse to ensure on-time delivery.

Skills

Communication skills

MS Office

Team player

Detail-oriented

Sales oriented

Multi-tasking

Can-do attitude

Positive attitude

Tools

Microsoft Office

Job description

Customer Service Advisor Vacancy

This is a full time, office based role.

JW Lees have an exciting opportunity for a Customer Service Advisor to join the established Customer Service team based from our Greengate Brewery in Middleton, Manchester.

What we offer our Customer Service Advisors:

• Competitive pay plus annual profit share bonus, ensuring you share in the success of the company
• Private medical insurance
• Enhanced pension scheme
• 33 days annual leave (inclusive of bank holidays)
• 30% discount on food and drink across our pubs, inns and hotels for you and friends and family
• Discounted stays in our hotels and inns
• 24 hour confidential wellbeing support, plus counselling provided by the Licenced Trade Charity
• Great opportunities to grow in your role and progress your career with our internal and external development programmes
• Enhanced maternity, paternity and adoption policies
• Access to our onsite pub 'The Cottage', each Friday.
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts

Customer Service Advisor responsibilities:

• Ensuring all customers are dealt with in an efficient and professional manner via phone, email or face to face
• Build excellent relationships with customers
• Ensure that all customer records are up to date on NAV
• Keeping up-to-date with all the latest products and promotions and advising customers of the same
• Upselling and cross selling where possible to increase average sales value
• Managing call diaries ensuring all customers are called on allocated days
• Ensure phones are always covered and cover reception when required
• Managing repairs and Tech Service calls through NAV - allocating work to specific contractors and chasing updates
• Liaising with other departments to assist in resolving any queries
• Working closely with transport and warehouse to ensure on time delivery of customer orders and any ad hoc order requests
• Dealing with any customer complaints in a professional manner recognising the need to escape where required
• Assisting the Sales Team with any ad hoc requirements or needs
• Achieving set KPI's and Customer Service Levels and Standards

Customer Service Advisor skills:

• Computer literate, proficient to an intermediate standard in all Microsoft Office packages
• Excellent communication, both oral and written
• Professional and flexible
• Be able to cope within a high-pressured environment
• Be able to devise solutions to issues as they arise
• Ability to work in a team
• Always demonstrate a can-do attitude
• Being driven andpositive
• Ability to multi task
• Target driven
• Being sales oriented
• High level of organisational skills
• High level of motivation
• Ability to pay attention to detail and to work methodically and accurately

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heartofeverything we do:

Proud - Savvy - Honest - Passionate - Personal - Together