Bar and Waiting Team Member

Trearddur Bay Hotel; Penrhosfeilw; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Cash tips and tronc

Annual profit share bonus

Discount on food and drink across JWLe

Discounted hotel stays

Wellbeing support

Career development programs

Job summary

JW Lees is hiring a Bar and Waiting Team Member to join our valued team in the UK. You will focus on delivering superb customer service, tailoring your approach to each guest, and supporting your teammates across busy service periods.

Knowledge of beers and confidence in recommending food and drinks will help you stand out, and being proactive, friendly, and passionate about hospitality is essential. A supportive employer with growth opportunities awaits.

Qualifications

• Excellent customer service skills with a friendly approach.
• Ability to work well within a team and support colleagues.
• Proactive, passionate about hospitality and eager to learn.

Responsibilities

• Provide best-in-class customer service tailored to each guest.
• Support teammates in all front-of-house tasks.
• Know our beers and be confident in recommending food and drinks.
• Be a brand ambassador for JW Lees and promote our pubs and brands.

Skills

Customer service

Team player

Proactive

Hospitality knowledge

Brand ambassador

Job description

Bar and Waiting Team Member Vacancy

We arelooking forBar and Waiting Team Membersto join ourfabulous team.

What we offer our Bar and Waiting Team Members:

• Competitive pay plus cash tips and tronc (that’s your card tips that are paid into your bank)
• Annual profit share bonus, ensuring you share in the success of the company
• 30% discount on food and drink across our pubs, inns and hotels for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• 24 hour confidential wellbeing support, plus counselling provided by the Licenced Trade Charity
• Great opportunities to grow in your role and progress your career with our internal and external development programmes
• Enhanced maternity, paternity and adoption policies
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts

What a Bar and Waiting Team Memberdoes at JW Lees:

• You will be totally focused on our customers, providing best in class customer service and tailoring your service to suit the customer
• Supporting your teammates in all areas, helping out wherever needed. We are a family
• Know everything about our beers – we are a brewery and proud of it
• Be confident in recommending food and drink to our customers. We want brand ambassadors!
• Previous experience isn’t essential, but being proactive, supportive and passionate about hospitality is!

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart ofeverything we do: Proud - Savvy - Honest - Passionate - Personal - Together

Compensation: Minimum Wage