Customer Services Advisor

JW Lees Brewery; Middleton; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Profit share bonus

Private medical insurance

Enhanced pension scheme

33 days annual leave

30% staff discount on food and drink

Discounted stays in hotels and inns

Wellbeing support

Job summary

JW Lees Brewery in Middleton is seeking a Customer Service Advisor to join our established team at Greengate Brewery. This full-time, office-based role focuses on delivering professional service to customers by phone, email or face-to-face interactions, supporting the day-to-day operations of our busy site.

You will build strong relationships, keep NAV records up to date, stay informed about products and promotions, and aim to meet KPI targets and high service standards.

Qualifications

• Computer literate and proficient in Microsoft Office.
• Excellent written and spoken communication.
• Ability to work in a fast-paced, high-pressure environment.

Responsibilities

• Handle customers efficiently by phone, email or face to face.
• Build excellent relationships with customers.
• Keep NAV customer records up to date.
• Stay up-to-date with products and promotions and inform customers.
• Upsell and cross-sell to increase sales value.
• Manage call diaries and ensure calls on allocated days.
• Ensure phones are covered and assist reception when needed.
• Coordinate with transport and warehouse for on-time delivery.
• Resolve customer queries and escalate where required.
• Assist Sales Team with ad hoc requirements and meet KPIs.

Skills

Computer literacy

Excellent communication

Team player

Detail oriented

Multi tasking

Sales oriented

Tools

Microsoft Office

Job description

Customer Service Advisor Vacancy - £26,500 per annum plus bonus

This is a full time, office based role.

JW Lees have anexciting opportunity for a Customer Service Advisor to join theestablished Customer Service team based from our Greengate Brewery in Middleton,Manchester.

What we offer ourCustomer Service Advisors:

• Competitive pay plus annual profit share bonus,ensuring you share in the success of the company
• Private medical insurance
• Enhanced pension scheme
• 33 days annual leave (inclusive of bank holidays)
• 30% discount on food and drink across our pubs, innsand hotels for you and friends and family
• Discounted stays in our hotels and inns
• 24 hour confidential wellbeing support, pluscounselling provided by the Licenced Trade Charity
• Great opportunities to grow in your role and progressyour career with our internal and external development programmes
• Enhanced maternity, paternity and adoption policies
• Access to our onsite pub 'The Cottage', each Friday.
• Access to JW BenefitHub, giving you access to a hugerange of high street and online discounts

Customer Service Advisorresponsibilities:

• Ensuring allcustomers are dealt with in an efficient and professional manner viaphone, email or face to face
• Build excellentrelationships with customers
• Ensure that allcustomer records are up to date on NAV
• Keeping up-to-datewith all the latest products and promotions and advising customers of thesame
• Upselling and crossselling where possible to increase average sales value
• Managing calldiaries ensuring all customers are called on allocated days
• Ensure phones arealways covered and cover reception when required
• Managing repairsand Tech Service calls through NAV – allocating work to specificcontractors and chasing updates
• Liaising with otherdepartments to assist in resolving any queries
• Working closelywith transport and warehouse to ensure on time delivery of customer ordersand any ad hoc order requests
• Dealing with anycustomer complaints in a professional manner recognising the need to escalatwhere required
• Assisting the SalesTeam with any ad hoc requirements or needs
• Achieving set KPI’sand Customer Service Levels and Standards

Customer Service Advisorskills:

• Computerliterate, proficient to an intermediate standard in all Microsoft Officepackages
• Excellentcommunication, both oral and written
• Professionaland flexible
• Be ableto cope within a high-pressured environment
• Be ableto devise solutions to issues as they arise
• Abilityto work in a team
• Alwaysdemonstrate a can-do attitude
• Being drivenandpositive
• Abilityto multi task
• Targetdriven
• Beingsales oriented
• Highlevel of organisational skills
• Highlevel of motivation
• Ability to pay attention to detail and to workmethodically and accurately

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart ofeverything we do:

Proud - Savvy - Honest - Passionate - Personal - Together

Compensation: Competitive salary &