Customer Services Advisor - Flexible, Hybrid (3 days/wk)

Tandridge District Council; Limpsfield; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

LGPS pension contribution

Flexible working

Work from home up to 3 days a week

Flexi-time

Professional subscription

Discounted health scheme

On-site parking

Job summary

Tandridge District Council is seeking a Customer Services Advisor to join our friendly team. You will be the first contact for residents needing help, advising on a range of council services and guiding customers through the correct channels.

The role offers training, support from colleagues, and exposure to a busy reception and multiple contact points. We value positive, hardworking individuals who excel in customer service, can manage enquiries calmly, and maintain attention to detail in a

Qualifications

• Have worked in a customer services role before, including call centres.
• Demonstrate excellent customer service skills and ability to build and maintain relationships.
• Remain calm, focused and professional under pressure.
• Able to work with minimal supervision and make decisions.
• Strong written and verbal communication skills with attention to detail.

Responsibilities

• Act as first point of contact for residents needing help or advice, via phone, email or in person.
• Provide accurate information and support on a wide range of services.
• Work with colleagues across teams and participate in training to handle queries effectively.
• Support a busy reception and ensure excellent customer service across all contact channels.

Skills

Customer service experience

Call centre experience

Relationship building

Organisational skills

Communication skills

Attention to detail

Tools

Microsoft Office

Database management

Job description

Tandridge District Council is seeking a Customer Services Advisor to join our friendly team. You will be the first contact for residents needing help, advising on a range of council services and guiding customers through the correct channels.

The role offers training, support from colleagues, and exposure to a busy reception and multiple contact points. We value positive, hardworking individuals who excel in customer service, can manage enquiries calmly, and maintain attention to detail in a