Hybrid Customer Services Advisor – Council Tax & Revenue

Wollborg Michelson Personnel Service Inc; Telford; Hybrid; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Hybrid working

Local Government Pension Scheme

Generous leave package

Staff discounts

Parking available

Job summary

Telford & Wrekin Council is recruiting a Customer Services Advisor for its Customer Contact Centre. The role focuses on delivering excellent customer service while helping residents understand and meet Council Tax and Business Rates obligations. Training will be provided for the successful applicant.

The position is a 32 hours per week maternity cover on a 12-month contract. A hybrid working model is available, with flexible options to balance office and home working.

Qualifications

• GCSE-level literacy and numeracy and IT skills.
• Excellent customer service and negotiation skills.
• Experience handling inbound calls and difficult conversations.

Responsibilities

• Ensure delivery of an efficient, customer-focused Revenue service for Council Tax and Business Rates.
• Handle enquiries from billing and recovery via telephone, letter and email; negotiate payment arrangements.

Skills

Customer service

Negotiation

Inquiries handling

Education

GCSE literacy & numeracy

Tools

IT skills

Job description

Telford & Wrekin Council is recruiting a Customer Services Advisor for its Customer Contact Centre. The role focuses on delivering excellent customer service while helping residents understand and meet Council Tax and Business Rates obligations. Training will be provided for the successful applicant.

The position is a 32 hours per week maternity cover on a 12-month contract. A hybrid working model is available, with flexible options to balance office and home working.