Frontline Customer Service Adviser — Flexible Hours

Adur & Worthing Councils; Worthing; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Generous leave entitlement

Occupational Health

Employee Assistance Programme (EAP)

Employee resource groups/networks

Buddy Support Programme

Flexible working options

Job summary

Adur & Worthing Councils are hiring a Customer Service Adviser (First Line) on a fixed term contract until 31 March 2027. Based at Worthing Town Hall, you will handle frontline enquiries in person and by phone across multiple council service areas.

You will need strong communication skills, resilience and a customer-focused approach to resolve enquiries using IT systems, with 37 hours per week Monday to Friday.

Qualifications

• Experience in customer service is beneficial.
• Able to work across multiple council service areas.
• Strong communication and resilience when dealing with distressed customers.

Responsibilities

• Provide information and advice to customers on council services.
• Handle telephone calls and visitors to the council.
• Use IT systems to resolve enquiries and support service improvement.

Job description

Adur & Worthing Councils are hiring a Customer Service Adviser (First Line) on a fixed term contract until 31 March 2027. Based at Worthing Town Hall, you will handle frontline enquiries in person and by phone across multiple council service areas.

You will need strong communication skills, resilience and a customer-focused approach to resolve enquiries using IT systems, with 37 hours per week Monday to Friday.