Resident Service Advisor | Hybrid & Flexible Hours

Derby City Council; East Midlands; Hybrid; GBP 20,000 - 30,000; Full time

Benefits offered by this job

LGPS pension

Team Derby Rewards

Tusker Car Benefit Scheme

Generous annual leave

Hybrid working arrangements

Flexible retirement options

Volunteering leave

Job summary

Derby City Council is recruiting for roles that involve handling customer inquiries across multiple channels, using standard computer systems to provide information and assistance promptly. The successful candidate will be a good listener and clear communicator, capable of resolving issues on the first point of contact.

We value teamwork, flexibility in working patterns and the ability to stay calm in a busy environment while safeguarding confidential information.

Responsibilities

• Experience in using computer based software applications/databases, including windows PC packages to respond promptly to requests or to provide advice or information
• Experience in dealing with customers over the telephone, face to face and via electronic media
• Experience in dealing with customers, be a good listener and clear communicator who strives to resolve issues at the first point of contact
• Ability to work as part of a team and with minimum supervision and have a flexible approach to working patterns
• Experience in working within a busy and fast paced environment whilst remaining calm and professional
• Have an appreciation of and commitment to maintaining confidentiality

Job description

Derby City Council is recruiting for roles that involve handling customer inquiries across multiple channels, using standard computer systems to provide information and assistance promptly. The successful candidate will be a good listener and clear communicator, capable of resolving issues on the first point of contact.

We value teamwork, flexibility in working patterns and the ability to stay calm in a busy environment while safeguarding confidential information.