Customer Services Advisor (Permanent)

Tandridge District Council; Limpsfield; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

LGPS pension contribution

Flexible working

Work from home up to 3 days a week

Flexi-time

Professional subscription

Discounted health scheme

On-site parking

Job summary

Tandridge District Council is seeking a Customer Services Advisor to join our friendly team. You will be the first contact for residents needing help, advising on a range of council services and guiding customers through the correct channels.

The role offers training, support from colleagues, and exposure to a busy reception and multiple contact points. We value positive, hardworking individuals who excel in customer service, can manage enquiries calmly, and maintain attention to detail in a

Qualifications

• Have worked in a customer services role before, including call centres.
• Demonstrate excellent customer service skills and ability to build and maintain relationships.
• Remain calm, focused and professional under pressure.
• Able to work with minimal supervision and make decisions.
• Strong written and verbal communication skills with attention to detail.

Responsibilities

• Act as first point of contact for residents needing help or advice, via phone, email or in person.
• Provide accurate information and support on a wide range of services.
• Work with colleagues across teams and participate in training to handle queries effectively.
• Support a busy reception and ensure excellent customer service across all contact channels.

Skills

Customer service experience

Call centre experience

Relationship building

Organisational skills

Communication skills

Attention to detail

Tools

Microsoft Office

Database management

Job description

Tandridge District Council, The Council Offices, 8 Station Road East, Oxted, Surrey, RH8 0BT

Are you experienced in working in a customer services team and looking for a new challenge? Perhaps you’re looking to kickstart your career with an exciting new job? If so, we have the opportunity for you!

We are looking for a Customer Services Advisor to join our Customer Services team, in a role which is:

• Interesting, varied and never dull.
• Designed to help you develop your skills and experience and progress your career.
• Ideal for someone who isenthusiastic and likes to work flexibly as part of a team.
• Perfect for someone who is positive, hard-working and passionate about delivering great customer service.

About the role

Our Customer Services team is the first point of contact for our residents who need the Council’s help or advice, so this is a really important role.The successful applicant will be working in a fast-paced and busy environment. You will play a key role insupporting our residents, staff and councillors by providing advice andsupport on our services on a daily basis, over the phone, by e-mail and face to face in our reception.

The successful applicant will work closely with colleagues from different teams across the council and will receive training to enable you to handle queries about the wide variety of services we provide.

Please note: This role requires working three days per week, including Mondays and Fridays, with the third working day open to negotiation. This is to ensure adequate cover on our busiest days.

Who we’re looking for

We’d love to hear from you if you:

• Have worked in a customer services role before, including if you’ve worked in a call centre.
• Have excellent customer service skills and can build and maintain relationships, comfortable talking with colleagues at all levels.
• Are well organised and can remain calm, focused and professional when under pressure.
• Can work under minimal supervision, making decisions on your own when needed.
• Have good written and verbal communication skills with an eye for detail.
• Know how to maintain databases, manage cases like applications and complaints and analyse information.
• Are comfortable using technology and Microsoft Office.

Want to know more?

If this sounds like yourkindofchallenge and you want to be part of our friendly andsupportive team, we’d love to hear from you.

When you join us your expertise, skills and experience will be valued, and your career development will be our priority.

We are committed to creating a collaborative and innovative environment which empowers you to thrive. You will be part of a friendly, supportive One Team culture with the chance to make a real difference.

We use Viva Engage to keep you connected and engaged and we hold regular face to face meetings, such as Chief Executive briefings to keep you in the loop.

We are conveniently located close to Oxted Station and have some on-site parking.

In addition to the stated pay, we offer membership and contributions towards the Local Government Pension Scheme, flexible working (giving you the opportunity to work from home for up to three days a week), flexi-time, payment of a relevant professional subscription and access to a discounted health scheme.

Please visit our website for more information about working for us www.tandridge.gov.uk/jobs and download our Working for Tandridge guide.

Diversity statement

At Tandridge District Council, we pride ourselves on maintaining an inclusive workplace, ensuring equality, fairness, and inclusion is at the heart of everything we do and good practice is embedded in the Council’s culture and services.

We welcome applications from all sectors of our community, including BAME, LGBTQ+ and all groups protected under the Equality Act.

Tandridge is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.

Local Government Reorganisation

The government is reorganising local councils in Surrey. The current two-tier system where services are split between Surrey County Council and district or borough councils, will be replaced by two new unitary councils - East Surrey Council and West Surrey Council.

East Surrey Council will cover Elmbridge, Epsom & Ewell, Mole Valley, Reigate & Banstead and Tandridge District managing all local services, including housing, planning, waste, education, roads and social care.

Although this may lead to some uncertainty for anyone considering a role with us, we need to continue to provide services.

When the new councils are created in April 2027, most staff will transfer to the new council on their current terms and conditions. Being part of a larger organisation may offer additional opportunities for career development and variety.

The majority of the roles we currently have will still be needed whether that is for planning, housing, recycling and waste, finance, IT, HR etc. Find out more about what local government reorganisation means for us

We understand that some applicants may use AI tools to assist with preparing their applications.

All submitted information, whether supported by AI or not, must accurately reflect the applicant’s own skills, experience and qualifications.

Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.

The following content displays a map of the jobs location - Tandridge District Council, The Council Offices, 8 Station Road East, Oxted, Surrey

Location

Tandridge District Council, The Council Offices, 8 Station Road East, Oxted, Surrey