First-Contact Public Sector Customer Advisor – Hybrid

Confidential; Greater London; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Hybrid working after training

Structured training programme

Competitive hourly pay

Job summary

Confidential in Enfield and North London is seeking a Customer Service Advisor to handle high-volume inbound calls in a busy local authority contact centre.

You will deliver accurate, customer-focused support across council services, with training and a hybrid working pattern after initial onboarding. The role emphasizes first-contact resolution and empathetic handling of residents' enquiries.

Qualifications

• Recent experience in high-volume inbound calls in a busy environment.
• Strong listening and problem-solving skills with customer focus.
• Ability to navigate CRM and data-entry with accuracy.

Responsibilities

• Handle high-volume inbound calls and provide professional customer service.
• Resolve enquiries at first contact and signpost to services.
• Manage complaints and handle vulnerable customers with empathy.
• Record accurate call notes and update CRM systems.
• Meet service levels, quality targets and customer satisfaction standards.

Skills

Active listening

Empathy

De-escalation

First contact

CRM experience

Communication

Problem-solving

Attention to detail

Tools

CRM software

Microsoft Office

Job description

Confidential in Enfield and North London is seeking a Customer Service Advisor to handle high-volume inbound calls in a busy local authority contact centre.

You will deliver accurate, customer-focused support across council services, with training and a hybrid working pattern after initial onboarding. The role emphasizes first-contact resolution and empathetic handling of residents' enquiries.