Customer Care Advisor - Hybrid & Career Growth

Stirling Council; Stirling; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

30 days annual leave

Hybrid work options

Career progression

Training and development

Local Government Pension Scheme

Cycle to work

Job summary

Stirling Council is seeking a Customer Service Adviser to be the first point of contact for customers, delivering friendly, efficient support across council services. You will resolve issues, offer guidance, and ensure accurate information is provided with a focus on putting the customer first.

The role involves handling enquiries via multiple channels, maintaining records, and collaborating with teams to resolve complex issues.

Qualifications

• Excellent communication and interpersonal skills.
• A genuine passion for helping people.
• Strong problem-solving abilities.
• Ability to stay calm under pressure.
• Previous customer service experience is essential.

Responsibilities

• Handle customer enquiries across multiple media channels.
• Provide clear, accurate information and solutions.
• Maintain detailed and up-to-date customer records.
• Collaborate with internal teams to resolve complex issues.
• Contribute to a positive working environment.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Calm under pressure

Customer service experience

Job description

Stirling Council is seeking a Customer Service Adviser to be the first point of contact for customers, delivering friendly, efficient support across council services. You will resolve issues, offer guidance, and ensure accurate information is provided with a focus on putting the customer first.

The role involves handling enquiries via multiple channels, maintaining records, and collaborating with teams to resolve complex issues.