Customer Service Advisor – Home Medical Equipment (FTC)

Medequip UK; Calne; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

21 days holiday

Pension scheme

Healthcare scheme

Life assurance

Cycle to work scheme

Employee Assistance Programme

Perkbox discounts

Free uniform

DBS check

Job summary

Medequip Assistive Technology Ltd is seeking a Customer Service Operative in Calne to be the first point of contact for service users, families and health providers. The role handles calls, coordinates delivery rounds for Technicians, checks and updates client details, and relays urgent needs to technicians and warehouse staff to ensure timely, high-quality service.

With a focus on empathy and calm under pressure, you will contribute to delivering exceptional customer experiences and maintaining

Qualifications

• Some experience in a customer service focussed role within a similar industry is desirable.
• IT and Microsoft Office proficient

Responsibilities

• Managing inbound and outbound calls – liaising with service users, their families and prescribers
• Booking all delivery rounds in advance for Technicians and Service Engineers
• Ensuring all client and delivery details are correct and up to date, adding updated notes to the system where necessary.
• Ensuring emergency jobs are actioned by relaying the requirements to the technicians and warehouse correctly.
• Answering emails, queries and complaints within Medequip agreed timeframes to an exceptional standard.
• Assessing the Technician’s workload to ensure each day’s jobs are varied and evenly distributed
• You will be able to show empathy, patience and remain calm, adopting a positive and appropriate attitude to difficult situations as well as working effectively under pressure.

Skills

Customer service experience

IT proficiency

Tools

Microsoft Office

Job description

Medequip Assistive Technology Ltd is seeking a Customer Service Operative in Calne to be the first point of contact for service users, families and health providers. The role handles calls, coordinates delivery rounds for Technicians, checks and updates client details, and relays urgent needs to technicians and warehouse staff to ensure timely, high-quality service.

With a focus on empathy and calm under pressure, you will contribute to delivering exceptional customer experiences and maintaining