Customer Services Advisor - Empowering Assistive Tech

Medequip UK; Greater Manchester; On-site; GBP 24,000 - 31,000; Full time

Benefits offered by this job

Pension scheme

Healthcare scheme

Life assurance

Cycle to work scheme

Employee Assistance Programme

Perkbox discount platform

Free uniform

Free DBS check

Job summary

Medequip Assistive Technology Ltd is seeking a Customer Services Advisor in Dukinfield to act as the first point of contact for service users and families, ensuring correct products are delivered and installed on time with care. You will join a supportive team and contribute to exceptional customer experiences.

The role requires handling calls, scheduling deliveries, updating records, and maintaining empathy in challenging situations while upholding the company values and service standards.

Qualifications

• Some experience in a customer service focussed role within a similar industry is desirable.
• IT and Microsoft Office proficient

Responsibilities

• Managing inbound and outbound calls with service users, families and prescribers.
• Booking all delivery rounds in advance for Technicians and Service Engineers
• Ensuring client and delivery details are correct and up to date
• Relaying emergency job requirements to technicians and warehouse
• Answering emails, queries and complaints within agreed timeframes
• Assessing Technician workload to balance daily jobs
• Maintaining empathy, patience and a calm, positive attitude under pressure

Skills

Customer service experience

IT literacy

Microsoft Office

Job description

Medequip Assistive Technology Ltd is seeking a Customer Services Advisor in Dukinfield to act as the first point of contact for service users and families, ensuring correct products are delivered and installed on time with care. You will join a supportive team and contribute to exceptional customer experiences.

The role requires handling calls, scheduling deliveries, updating records, and maintaining empathy in challenging situations while upholding the company values and service standards.