Customer Experience Advisor – Healthcare Equipment

Medequip UK; Bournemouth; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Pension scheme

Healthcare scheme

Life assurance

Cycle to work scheme

Employee Assistance Programme

Perkbox discount platform

Free uniform

Free DBS check

Job summary

Medequip Assistive Technology Ltd invites applications for a Customer Services Advisor in Bournemouth. The role focuses on delivering exceptional service to service users, families and health providers, ensuring correct products are delivered on time and with care.

You will handle calls, book delivery rounds, update client records, and relay urgent needs to technicians and warehouse staff, while upholding our values and supporting colleagues across the team.

Qualifications

• Some experience in a customer service focused role within a similar industry is desirable.
• IT and Microsoft Office proficient.

Responsibilities

• Managing inbound and outbound calls – liaising with service users, their families and prescribers.
• Booking all delivery rounds in advance for Technicians and Service Engineers.
• Ensuring all client and delivery details are correct and up to date, adding updated notes to the system where necessary.
• Ensuring emergency jobs are actioned by relaying the requirements to the technicians and warehouse correctly.
• Answering emails, queries and complaints within Medequip agreed timeframes to an exceptional standard.
• Assessing the Technician’s workload to ensure each day’s jobs are varied and evenly distributed.
• You will be able to show empathy, patience and remain calm, adopting a positive and appropriate attitude to difficult situations as well as working effectively under pressure.

Skills

Customer service

IT proficiency

Microsoft Office

Job description

Medequip Assistive Technology Ltd invites applications for a Customer Services Advisor in Bournemouth. The role focuses on delivering exceptional service to service users, families and health providers, ensuring correct products are delivered on time and with care.

You will handle calls, book delivery rounds, update client records, and relay urgent needs to technicians and warehouse staff, while upholding our values and supporting colleagues across the team.