Customer Services Advisor - 2 Month Council Contract

Triumph Consultants Ltd; Macclesfield; On-site; GBP 25,000 - 28,000; Full time

Job summary

Triumph Consultants are seeking a Customer Services Advisor to provide information, advice and services to customers in Macclesfield. The assignment is contract based for approx. 2 months, office-based at Macclesfield, SK10 1EA.

Key duties include delivering information and guidance on council services, handling queries, and assisting customers and colleagues with IT systems such as CRM and MS Office.

Qualifications

• Experience as a Customer Services Advisor, ideally in local/public sector.
• Excellent communication skills for engaging with customers and colleagues.
• Ability to use IT including a CRM, MS Office and online systems.

Responsibilities

• Provide information, advice and services to customers
• Use IT including CRM, MS Office, call centre tech and internet
• Advise on council services and external agencies
• Take responsibility for resolving queries
• Complete forms for customers and advise on eligibility
• Work as part of the Customer Services Team to provide a cohesive service

Skills

Customer service experience

Communication skills

Public sector experience

Tools

CRM system

MS Office

Call centre technology

Internet

Job description

Triumph Consultants are seeking a Customer Services Advisor to provide information, advice and services to customers in Macclesfield. The assignment is contract based for approx. 2 months, office-based at Macclesfield, SK10 1EA.

Key duties include delivering information and guidance on council services, handling queries, and assisting customers and colleagues with IT systems such as CRM and MS Office.