Customer Advisor - First Contact Resolution (Macclesfield)

ESSENTIAL EMPLOYMENT LTD; Macclesfield; On-site; GBP 15,000 - 22,000; Full time

Job summary

ESSENTIAL EMPLOYMENT LTD is assisting with a full-time temporary Customer Services Advisor role in Macclesfield, offering a PAYE rate of £13.45 per hour. The job involves resolving inquiries at first point of contact, handling face-to-face and telephone requests, and recording details in IT systems.

The role emphasizes compliance with regulatory standards, handling complaints, and proposing process improvements to enhance customer experience.

Responsibilities

• Receive all customer enquiries and service requests faced to face and via the telephone to resolve as many requests at first point of contact as possible.
• Update appropriate IT systems in order to record and maintain an electronic record of customer details and their service requests.
• Maintain awareness of appropriate regulatory and legal standards to ensure compliance through day to day activities.
• Manage customer complaints, compliments and suggestions in accordance with the procedures.
• Contribute ideas that create efficiencies or improvements in customer facing and other processes.

Skills

Customer service

Telephone support

Data entry

Job description

ESSENTIAL EMPLOYMENT LTD is assisting with a full-time temporary Customer Services Advisor role in Macclesfield, offering a PAYE rate of £13.45 per hour. The job involves resolving inquiries at first point of contact, handling face-to-face and telephone requests, and recording details in IT systems.

The role emphasizes compliance with regulatory standards, handling complaints, and proposing process improvements to enhance customer experience.