Frontline Customer Service Advisor

Civic Recruitment Limited; Ormskirk; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Bi-Weekly payments

Office based – 5 days per week

Job summary

Civic Recruitment Limited is seeking a proactive Customer Service Advisor for a 2‑month contract with a local authority in Ormskirk. The role focuses on delivering efficient, professional front‑line service across council channels, resolving enquiries at first contact where possible and guiding customers to the right services.

You will handle face‑to‑face, telephone, and online enquiries, maintain accurate records, and work with colleagues to ensure timely responses while upholding GDPR and data

Qualifications

• Experience delivering excellent customer service in a customer-facing environment.
• Experience handling enquiries via telephone, face-to-face and electronic channels.

Responsibilities

• Act as the first point of contact for customers accessing Council services.
• Respond professionally to face-to-face, telephone and electronically received enquiries.
• Deliver customer services from the Contact Centre and Customer Service Points.
• Identify customer needs and determine the appropriate service response.
• Resolve customer enquiries at the first point of contact wherever possible.
• Accurately record customer enquiries and service information using Council systems.
• Provide information, advice and guidance on Council services, policies and procedures.
• Signpost customers to appropriate internal departments or external agencies.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Teamwork

Tools

CRM systems

Microsoft Office

Job description

Civic Recruitment Limited is seeking a proactive Customer Service Advisor for a 2‑month contract with a local authority in Ormskirk. The role focuses on delivering efficient, professional front‑line service across council channels, resolving enquiries at first contact where possible and guiding customers to the right services.

You will handle face‑to‑face, telephone, and online enquiries, maintain accurate records, and work with colleagues to ensure timely responses while upholding GDPR and data