Public Service Advisor - 12-Month Contract

Shropshire Bus Enhanced Partnership; Shrewsbury; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Shropshire Council is seeking a Customer Service Advisor on a fixed-term 12-month contract to help members of the public with enquiries about a wide range of council services. You will listen, ask the right questions and provide clear information, aiming to resolve enquires at the first point of contact.

You will join a busy, supportive team where calm approach, good judgement and commitment to excellent customer service make a real difference to people across Shropshire.

Qualifications

• Experience in customer service or contact centre.
• Able to explain information clearly and put customers at ease.
• Calm, professional and respectful with difficult enquiries.
• Able to use multiple digital systems while speaking with customers.
• Commitment to equality, confidentiality and high public service standards.

Responsibilities

• Answer enquiries from the public and provide clear information.
• Update council systems in real time.
• Resolve issues at first point of contact where possible.
• Redirect complex or urgent matters to the appropriate service.
• Support colleagues in a busy team environment.

Skills

Confident communicator

Active listening

Customer service experience

Public-facing environment

Calm under pressure

Digital systems literacy

Attention to detail

Team player

Job description

Shropshire Council is seeking a Customer Service Advisor on a fixed-term 12-month contract to help members of the public with enquiries about a wide range of council services. You will listen, ask the right questions and provide clear information, aiming to resolve enquires at the first point of contact.

You will join a busy, supportive team where calm approach, good judgement and commitment to excellent customer service make a real difference to people across Shropshire.