Temporary Customer Service Advisor

High Peak Borough Council; Buxton, Glossop; Remote; GBP 18,000 - 24,000; Part time

Job summary

High Peak Borough Council is seeking a Customer Service Advisor to join the Customer Services Team covering High Peak and Staffordshire Moorlands.

You will be the first point of contact for customers across multiple channels, delivering high-quality service and handling a wide range of enquiries with clear communication and proficient IT skills.

Qualifications

• Call centre experience and high quality customer service
• Excellent communication skills and good IT experience with Microsoft packages
• Experience delivering customer service to internal and external customers

Responsibilities

• Be the first point of contact for customers across High Peak and Staffordshire Moorlands
• Handle enquiries for all Council services via call centre, face-to-face, email and correspondence
• Provide high quality customer service and resolve issues efficiently

Job description

Up to 33 hours per week - hours negotiable

Contract- Temporary Up to period of 18 Months

An exciting opportunity to come and work for the Customer Services Team within the Alliance of High Peak Borough Council and Staffordshire Moorlands District Council,

As a Customer Service Advisor you will be the first point of contact for customers across the High Peak and Staffordshire Moorlands by dealing with a wide range of customer enquires for all Council services via a variety of access channels (contact centre, face to face, email and correspondence).

The successful candidate will have call centre experience along with experience of delivering high quality customer service to internal and external customers with excellent communication skills and good IT experience of Microsoft packages.

Closing date Midday Friday 23 October 2026 applications received after this date will not be shortlisted