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Triumph Consultants Ltd; Macclesfield; On-site; GBP 25,000 - 28,000; Full time

Job summary

Triumph Consultants are seeking a Customer Services Advisor to provide information, advice and services to customers in Macclesfield. The assignment is contract based for approx. 2 months, office-based at Macclesfield, SK10 1EA.

Key duties include delivering information and guidance on council services, handling queries, and assisting customers and colleagues with IT systems such as CRM and MS Office.

Qualifications

• Experience as a Customer Services Advisor, ideally in local/public sector.
• Excellent communication skills for engaging with customers and colleagues.
• Ability to use IT including a CRM, MS Office and online systems.

Responsibilities

• Provide information, advice and services to customers
• Use IT including CRM, MS Office, call centre tech and internet
• Advise on council services and external agencies
• Take responsibility for resolving queries
• Complete forms for customers and advise on eligibility
• Work as part of the Customer Services Team to provide a cohesive service

Skills

Customer service experience

Communication skills

Public sector experience

Tools

CRM system

MS Office

Call centre technology

Internet

Job description

Triumph Consultants are looking for a Customer Services Advisor to provide information, advice and services to customers. Contract is for approx. 2 months in Macclesfield, SK10 1EA.

Customer Services Advisor

Pay Rate: £13.45 per hour PAYE

Hours per week: 37 Monday - Friday, normal working hours

Location: Macclesfield, SK10 1EA

Presume Office-based

Key requirements:

• Experience of working as a Customer Services Advisor, ideally within a local authority team or large public sector organisation
• Excellent communication skills with the ability to effectively engage with customers and colleagues
• Ability to use information technology including a CRM system efficiently and effectively, MS office applications, call centre technology and the internet

Key responsibilities

• Provide information, advice and services to customers
• Use information technology including a CRM system efficiently and effectively, MS office applications, call centre technology and the internet
• Provide information, advice on services of the council, external agencies and organisations
• Take responsibility for resolving queries
• Completion of forms on behalf of customers and advise on eligibility for a range of services
• Work as part of the Customer Services Team to provide a cohesive service to the customer

Job Ref: 5305834

Anticipated Length of Assignment:Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.