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ESSENTIAL EMPLOYMENT LTD; Macclesfield; On-site; GBP 15,000 - 22,000; Full time

Job summary

ESSENTIAL EMPLOYMENT LTD is assisting with a full-time temporary Customer Services Advisor role in Macclesfield, offering a PAYE rate of £13.45 per hour. The job involves resolving inquiries at first point of contact, handling face-to-face and telephone requests, and recording details in IT systems.

The role emphasizes compliance with regulatory standards, handling complaints, and proposing process improvements to enhance customer experience.

Responsibilities

• Receive all customer enquiries and service requests faced to face and via the telephone to resolve as many requests at first point of contact as possible.
• Update appropriate IT systems in order to record and maintain an electronic record of customer details and their service requests.
• Maintain awareness of appropriate regulatory and legal standards to ensure compliance through day to day activities.
• Manage customer complaints, compliments and suggestions in accordance with the procedures.
• Contribute ideas that create efficiencies or improvements in customer facing and other processes.

Skills

Customer service

Telephone support

Data entry

Job description

Customer Services Advisor needed in Macclesfield, £13.45ph PAYE - Reference: 5305834

To resolve a broad range of customer enquiries received face to face and via the telephone to provide an efficient and effective customer experience, resolving as many requests at first point of contact as possible.

• 1 Receive all customer enquiries and service requests received face to face and via the telephone to resolve as many requests at first point of contact as possible.


• 2 Update appropriate IT systems in order to record and maintain an electronic record of customer details and their service requests.


• 3 Maintain awareness of appropriate regulatory and legal standards to ensure compliance through day to day activities.


• 4 Manage customer complaints, compliments and suggestions in accordance with the procedures.


• 5 Contribute ideas that create efficiencies or improvements in customer facing and other processes.

This is a Full time role on a temporary contract basis.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please beprepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.