Customer Services Advisor

Essential Employment; Macclesfield; On-site; GBP 15,000 - 21,000; Full time

Job summary

Essential Employment is seeking a Customer Services Advisor in Macclesfield. The role is full-time on a temporary contract, paying £13.45 per hour (PAYE). You will handle customer enquiries face to face and by phone, log details in IT systems, and aim to resolve issues at first contact.

The employer notes adherence to regulatory standards and processes for complaints and suggestions, and will contact successful applicants by phone for next steps.

Qualifications

• Experience in customer service is preferred.
• Good communication and listening skills.

Responsibilities

• Resolve customer enquiries face to face and by telephone at first point of contact.
• Update IT systems to record and maintain electronic customer records.
• Ensure compliance with regulatory and legal standards in day-to-day activities.
• Manage customer complaints, compliments and suggestions per procedures.
• Suggest improvements to customer-facing and other processes.

Skills

Customer service

Communication

Job description

Customer Services Advisor needed in Macclesfield, £13.45ph PAYE - Reference: 5305834

To resolve a broad range of customer enquiries received face to face and via the telephone to provide an efficient and effective customer experience, resolving as many requests at first point of contact as possible.

1. Receive all customer enquiries and service requests received face to face and via the telephone to resolve as many requests at first point of contact as possible.
2. Update appropriate IT systems in order to record and maintain an electronic record of customer details and their service requests.
3. Maintain awareness of appropriate regulatory and legal standards to ensure compliance through day to day activities.
4. Manage customer complaints, compliments and suggestions in accordance with the procedures.
5. Contribute ideas that create efficiencies or improvements in customer facing and other processes.

This is a Full time role on a temporary contract basis.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please beprepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.