Customer Services Advisor

HM Revenue and Customs; Liverpool; On-site; GBP 23,000 - 27,000; Full time

Job summary

HM Revenue & Customs is hiring a Customer Service Advisor in the United Kingdom. You will be the first point of contact, offering essential advice and assistance to customers primarily by phone, with email and web chat as additional channels.

We provide structured training, development opportunities, and a clear path for progression, supporting you to navigate a range of conversations and deliver accurate information.

Qualifications

• Experience in customer service or call center roles.
• Ability to communicate clearly and professionally by phone, email and web chat.
• Proactive problem solving and information accuracy.

Responsibilities

• Answer customer questions by phone and online channels.
• Help customers pay the correct amount of tax on time.
• Process payments by phone and via online services.
• Create and update customer records.
• Use webchat and email to support customers online.

Skills

Customer service

Phone support

Clear communication

Job description

As a Customer Service Advisor at HMRC, you will be the first point of contact for our customers, providing essential advice and assistance, predominantly over the phone, or email and web chat.

Your can-do attitude and passion for helping people will be key, as we fully train you to navigate various conversations and provide clear, quick information.

We will invest in you by providing structured training, development opportunities, and a clear path for advancement.

You will be responsible for:

• Speaking to customers on the phone, helping them with their questions or issues.
• Helping customers to pay the correct amount of tax at the right time.
• Taking payments by phone and via our online services.
• Creating customer records and keeping them up to date.
• Using webchat and email to support our customers online.

For more information and videos regarding the role, see our full job advert.