Customer Services Advisor

HM Revenue and Customs; City of Edinburgh; On-site; GBP 22,000 - 28,000; Full time

Job summary

HM Revenue and Customs is seeking a Customer Service Advisor to be the first point of contact for customers, delivering essential advice and assistance primarily by phone, with email and web chat support as needed.

You will participate in structured training and development, preparing you for a clear path of progression within the organisation.

Responsibilities

• Speaking to customers on the phone, helping them with their questions or issues.
• Helping customers to pay the correct amount of tax at the right time.
• Taking payments by phone and via our online services.
• Creating customer records and keeping them up to date.
• Using webchat and email to support our customers online.

Job description

As a Customer Service Advisor at HMRC, you will be the first point of contact for our customers, providing essential advice and assistance, predominantly over the phone, or email and web chat.

Your can-do attitude and passion for helping people will be key, as we fully train you to navigate various conversations and provide clear, quick information.

We will invest in you by providing structured training, development opportunities, and a clear path for advancement.

You will be responsible for:

• Speaking to customers on the phone, helping them with their questions or issues.
• Helping customers to pay the correct amount of tax at the right time.
• Taking payments by phone and via our online services.
• Creating customer records and keeping them up to date.
• Using webchat and email to support our customers online.

For more information and videos regarding the role, see our full job advert.